Clinic Office Coordinator-Behavioral Health
 Henry Ford Health System | |
 United States, Michigan, Detroit | |
 Feb 26, 2025 | |
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FULL TIME DAYS POSITION REPORTS TO HENRY FORD MEDICAL CENTER TROY GENERAL SUMMARY: Under the supervision of the OP BHS Group Practice Manager, the BHS Clinic Office Coordinator functions as an experienced administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, and support staff. The BHS Clinic Office Coordinator will develop relationships and processes to support scheduling and care coordination of our patients while also ensuring there is prioritization on schedule utilization and access improvement. Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, team members, HFHS Physicians, and office staff. Actively contributes to an organizational culture committed to the highest degree of service excellence to all customer groups. Participates in process/quality improvement projects and monitors schedule utilization, work queue referrals/treatment orders, and assists with patient outreach and scheduling/re-scheduling efforts. EDUCATION/EXPERIENCE REQUIRED: High School diploma or G.E.D. equivalent required. Associates Degree or two (2) years of college experience preferred. Minimum of three (3) years progressively more responsible related work experience necessary in order to gain in-depth understanding of organizational policies, procedures, and operations in order to assume a variety of high-level administrative details. Proven performance in working collaboratively in a multidisciplinary team. Knowledgeable of medical electronic information registration and appointment scheduling systems. Epic registration experience preferred. Must possess a positive attitude. Able to apply problem solving and critical thinking skills. Must possess strong organizational skills. Strong reporting experience preferred - specifically must be able to review and/or create excel based reports. Additional Information
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