Customer Service - Sales Support Rep

Taylor Corporation
paid time off, 401(k)

Feb 26, 2025
Come Work with Us! Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Ready to build a career? It's time to look at Taylor. Your Opportunity: Heinrich Envelope, a division of Taylor Corporation, is looking for a new Customer Service - Sales Support Rep to join the team! In this position, you will be responsible for keeping our customers happy and their orders in progress! Your Shift: Monday - Friday, 7:30am - 4:30pm Your Responsibilities: Build relationships and be a dedicated point of contact and backup for designated accounts, Sales Representatives, Account Managers, and vendors Anticipate internal and external customers' needs whenever possible and respond quickly and accurately Assist Sales in understanding details of products, pricing, and processes Accurately translate and communicate customer project requirements to production Document and maintain SOP's as needed for accounts including processes between customer and operation center Receive complaints from sales and customers and document details in operating system Resolve product or service concerns from internal and external stakeholders by determining the root cause. Selecting and explaining the best solution to solve the problem, expediting correction or credit, and following up to ensure resolution Calculate price and shipping charges as required You Must Have: High School diploma or equivalent (GED) plus 4+ years of previous customer service or customer support experience Effective verbal and written communication skills and the ability effectively present information one on one and small group situations to customers, clients, and other employees of the organization in person or via phone Effective time management skills and the ability to manage multiple tasks and prioritize tasks Excellent problem solving, follow-up, and organizational skills We Would Also Prefer: Technical knowledge of commercial printing and finishing Knowledge of commonly used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing and outside vendor relations The anticipated hourly range for this position is $23.00 - 25.00 The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee. About Taylor Corporation https://www.youtube.com/watch?v=pdXOC8HM-NM One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.