Professional Services Operations Specialist

We're looking for a Professional Services Operations Specialist to join as a core member of Procore's Professional Services (PS) team. In this role, you'll partner with Delivery and the Revenue Operation teams to build operational and financial excellence while efficiently delivering services to our Enterprise clients.

As a PS Operations Specialist, you'll support the day-to-day operations of our Professional Services Automation system and its users. You'll motivate the team using appropriate tools, processes, and techniques to increase commitment to the program objectives. Successful candidates are passionate about prioritizing the customer at the heart of decision-making.

This position reports to our Manager of Professional Services Operations and will be remote. We're looking for someone to join us immediately.

What you'll do:

• Serve as the point person for the Manager of PS Operations on all data points relating to day to day operation of PSA.

• Ensure PSA System and other data sources are correct; identifying and correcting errors ahead of a review by the leadership team.

• Support monthly billing of services and expenses.

• Support resource coordination activities needed.

• Support enablement and onboarding of systems and tools.

• Ensure weekly completion of timesheets and assist PS Ops team in follow up as needed.

• Become an expert on the use of our PSA System system and maintain ownership of day to day responsibilities.

• Provide support with setting up, preparing and structuring meetings/projects as required.

• Provide subject matter expertise for operational systems used to support Professional Services.

Who you are:

• 2+ years experience in operations, professional services, resource management, project coordination or project management role

• Experience within Professional Services at a SaaS company

• Knowledge of Certinia and Salesforce preferred

• Prior project management experience and an understanding of the project lifecycle

• Solid knowledge of how to use Excel and PowerPoint with proficiency in Google Suite or equivalent

• Detail-oriented with strong analytical and problem-solving skills and a keen desire to continually learn and grow

• Enjoy working with multiple stakeholders at different levels and engaging groups in new concepts with an ability to balance multiple priorities

• Bias for action and taking a proactive approach to identifying gaps and areas of opportunity

• BA/BS degree or equivalent practical experience

• Proven experience in providing services in support of internal stakeholders to achieve successful project outcomes

• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

Base Pay Range $90,400 - $124,300. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.