Welcome Center Specialist, UMKC International Student Affairs, 31403

The UMKC International Student Affairs Office (ISAO) is accepting applications for a Business Support Specialist. This position leads the daily operations of our International Welcome Center and is a member of the ISAO immigration advising team. The role is a great fit for someone looking for an entry-level position in higher education and/or international education. The best candidates for this position will be detail-oriented and empathetic self-starters with strong verbal and written communication skills.UMKC is currently home to over 1,500 international students from 80+ different countries. Join us in contributing to UMKC's tradition of academic excellence, diversity, and community.

Key Responsibilities

* Oversees daily Welcome Center operations, answering general inquiries via telephone, email, and walk-ins (in person and via Zoom)
* Maintains office inventory
* Trains IWC student assistants and maintains their work schedule
* Schedules international student appointments with the advising team
* Assists with document collection and review for immigration check-ins each semester
* Provides guidance to UMKC students on ISAO procedures and connecting with other student services
* Advises on basic immigration regulations for maintenance of student visa status

Other Responsibilities

* Serves as a Designated School Official (DSO) for U.S. Citizenship and Immigration Services and/or an Alternate Responsible Officer (ARO) for U.S. Department of State - these designations require U.S. citizenship or permanent residency
* Maintains clear and professional communication with students, exchange visitors, UMKC campus partners including faculty and staff, and partners in the greater Kansas City and Missouri communities
* Understands and adheres to U.S. student privacy laws (FERPA)
* This description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees may be asked to perform other job-related duties requested by their supervisor, subject to reasonable accommodations.

High School Diploma or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.

Bachelor's degree

* International education experience and/or experience living abroad
* Proficiency in a foreign language common to UMKC's international population such as Arabic, Chinese, Farsi, Vietnamese, or Spanish
* Experience working with SEVP and USCIS regulations, especially as a Designated School Official (DSO) and/or Alternate Responsible Officer (ARO)
* Strong intercultural communication skills and the ability to communicate effectively with non-native English speakers
* Excellent problem-solving skills
* Serves as a Designated School Official (DSO) for U.S. Citizenship and Immigration Services and/or an Alternate Responsible Officer (ARO) for U.S. Department of State - these designations require U.S. citizenship or permanent residency

Up to $18.00 per hour, commensurate with experience, education, and internal equity.

Applications will be accepted until this position is filled.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.