Systems Administrator I

Title:
Systems Administrator I

Department:
Core Systems & Cloud Computing

Reports To:
Director, Core Systems and Cloud Services

Position Type:
Staff

Position Summary:
The position is principally responsible for
installing, configuring and maintaining servers, storage systems, workstations
and other computer systems that comprise the IT infrastructure supporting university
IT services. The position supports both physical, virtual and cloud based
computer systems in a multi-platform environment and works collaboratively with
a wide range of business, technical and IT service staff. The position exhibits
good problem-solving ability and resourcefulness and is competent to work on
fairly complex systems administration initiatives with only general
supervision.

Essential Functions:
- Installs, configures, maintains and supports computer systems
that include, but are not limited to: (a) enterprise virtual servers, cloud
based servers, physical servers, storage, backup systems; (b) operating
systems (Unix, Linux, Windows, Mac); (c) Active Directory and other technical
services (DFS, DNS, DHCP, GPO) and associated domain policies and procedures;
(d) commercial, open source, and locally developed software; (e) middleware
and database software; (f) cloud services (IaaS and PaaS).
- Performs software installations and upgrades to operating
systems and layered software packages.
- Schedules installations and upgrades and maintains them in
accordance with established IST policies and procedures.
- Monitors, tunes, and optimizes system and/or application
performance; performs benchmarks and evaluates results.
- Troubleshoots hardware and software problems; interacts with
suppliers.
- Writes scripts for a variety of purposes including the
automation of tasks.
- Ensures computer system data integrity by evaluating,
implementing, and managing appropriate software and hardware solutions.
- Ensures recover ability by implementing a schedule of system
backups and database archive operations.
- Conducts routine hardware and software audits of workstations, servers,
and systems to ensure compliance with established standards, policies, and
configuration guidelines.
- Maintains a comprehensive operating system hardware and
software configuration database/library of all supporting documentation.
- Maintains proper documentation for change control and for
audit purposes.
- Participates as a team member in large systems
administration projects.
- Assists in the evaluation and planning for new services
including hardware, software, and new technologies.
- Plans for and responds to service outages and other problems
within the university enterprise IT infrastructure.
- Resolves Level II and Level III incidents and service
requests reported to the IST Service Desk.
- Assists with computing forensic analysis and security
incident response.

Additional Functions:
- Available on-call for extended periods outside normal working
hours.
- Keeps current with emerging technologies, new products,
methodologies, and trends in the context of systems administration for college
and university IT systems and services.
- Work on specialized projects, complex projects and other duties
as assigned.

Prerequisite Qualifications:
- Bachelor's degree in computer science or a related field.
- 1-3 years of progressive experience in systems and
applications administration.
- Proficiency in Windows systems and windows scripting and/or
proficiency in Unix/Linux systems and Unix/Linux scripting.
- Strong grasp of networking fundamentals.
- Excellent oral and written communication skills 6. Experience with change
control in an ITIL structure.
- At the university's discretion, the education and experience
prerequisites may be exempted where the candidate can demonstrate to the
satisfaction of the university, an equivalent combination of education and
experience specifically preparing the candidate for success in the position.

Preferred Qualifications:
- Proficiency in BOTH Windows systems and scripting AND
Unix/Linux systems and scripting.
- Proficiency in VMWare vSphere, enterprise NAS storage (e.g.
Netapp).
- ITIL Foundation qualification.

Bargaining Unit:
PSA

Range/Band:
26

FLSA:
Exempt
Full-Time