Payment Operations Analyst & Project Manager

Work Location:

4 Brandywine Ave

Downingtown, PA 19335

Work Hours:

Monday - Friday

8:00am-5:00pm

Additional hours as needed to fulfill the needs of the department.

Function: Responsible for collecting data and documentation for payment operations projects, products, and services. Monitors the completion of processes to ensure SLAs are maintained and distributes documentation to other lines of business.

Duties and Responsibilities:

• Oversee the completion of Enterprise Payment projects:

  • Collection of data & documentation,

  • Setting up meetings and preparing agendas & minutes,

  • Tracking issues and escalating with contacts for resolution.

  • Collaborating with lines of business (Retail, Consumer and Commercial Treasury Product Managers) and core/payment processing vendors.

• Responsible for overseeing the daily operations of Retail Lockbox & staff performance:

  • Preparation of mail for scanning and deposit.

  • Processing of payments received for lockbox customers.

  • Creation and maintenance of customer access to websites for reports.

  • Opening and closing of lockbox accounts.

  • Creation of monthly billing reports.

  • Review daily deposit totals to ensure approval has been collected, when needed.

  • Make recommendations for changes in staff, salary, and provide ongoing training and performance feedback to employees.

• Oversee error resolution processes for debit card, online banking, Zelle, wire transfer, and ACH claims.

  • Collect dispute documentation from the appropriate department and package for retention.

  • Ensure entries are made to customer accounts and letters are mailed to meet regulatory requirements.

  • Oversee the review or reports to confirm Reg E timeframe requirements are met.

  • Review debit card claims closed as FI Loss to determine if all possible action was taken to recover funds and prepare claims for charge off processing.

  • Notify retail management of charge off entries and large dollar provisional credits.

  • Contact third party vendor to inquire about missed deadlines, lack of proper chargeback processing, customer feedback, and to request quarterly complaint documentation.

• Responsible for the collection of data and quarterly submission of the Visa Operating Certificate.

• Assume primary responsibility for the reconcilement of the Wire Clearing official account and lockbox subledger(s).

• Gather statements from various vendors. Document approval, send to Accounts Payable for process and upload to OnBase for long term retention and access by other departments of the Bank.

• Stay current on industry trends and work directly with host processor, VISA, and other appropriate agencies related to debit card/ATM fraud issues to make appropriate recommendations where necessary. This includes working directly with the Financial Intelligence Group and FIS SecurLOCK Fraud Analytics personnel to monitor fraud concerns and implement/edit real-time rules.

• Aid in the processing of CAMS Alerts and analyze results to determine concerns of large-scale events and recommend appropriate actions.

• Assists in maintaining up-to-date corporate policies and procedures, as well as departmental and position procedures.

• Attends periodic education opportunities to stay up to date on regulations/rules.

• Assist other Payment Operations departments, as needed.

  • Serve as a resource for serious problems and take appropriate action to escalate with vendor contacts for timely resolution.

  • Perform review of phone recording to ensure retention meets control requirements.

  • Extract and upload daily wire records for retention.

  • Perform monthly reviews of funds approval and eWire configuration.

  • Review wire transactions (e.g. high dollar) and provide approval where appropriate.

  • Aids in the collection of documentation/video/call recordings for search warrants, subpoenas, and audit requests.

• Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and the Bank.

• Performs additional duties as required.

Education:

Requires a four- year college degree or equivalent. Completion of S&T Bank Project Management training within one year.

Experience:

Requires two to five years of general experience, with one to two years of specialized experience with payment processing: item processing, debit card / ATMs, lockbox processing, wire transfers, etc. preferred.

Physical Demands:

Operates a keypad device 90-100% of the day. Operates office equipment 0-10% of the day. The primary parts of the body involved in performing these tasks are the fingers, hands, thumb, wrists, elbow, legs, upper torso. Sitting is required 90-100% of the day. Standing is 0-10% of the day. Routinely lifts 0-10 pounds 80-90% per day. Maximum lift 10-20 pounds 0-10% per day. Business travel is required to meet customers, attorneys and consultants (usually same day travel).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range: