Are you a highly experienced IT professional with a passion for driving innovative technology solutions and leading teams to success? Join our team and take charge of delivering seamless, high-quality technology experiences for our associates, supporting our current campus and future headquarters.
As a Technical Lead, you'll oversee and guide the design, implementation, and maintenance of advanced technology systems on the Workforce Connections team. The Workforce Connections team provides on-site technical support powered by the techconnect desk and supports IT solutions for workplace and physical building services. You'll mentor a team of experts, collaborate with senior partners, and ensure top-tier support for associates and executives. Use your technical expertise and leadership skills to drive strategic initiatives, resolve complex challenges, and shape the future of our technology landscape. |
WHAT WE CAN OFFER YOU:
- Estimated Salary: $125,000 - $145,000, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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WHAT YOU'LL DO:
- Lead architecture, design, and maintenance of technology solutions to ensure stability, scalability, and performance for Workplace Connections.
- Plan and track industry trends in AV, Microsoft Teams Rooms, workplace experience mobile, and digital signage, focusing on continuous improvement and adoption of new features.
- Collaborate with senior partners to define technical strategies, oversee complex requirements, and resolve critical technology challenges.
- Apply software engineering principles to infrastructure and operations, emphasizing automation, capacity planning, and system optimization.
- Mentor and guide team members, fostering collaboration, skill development, and adherence to best practices.
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WHAT YOU'LL BRING:
- Extensive experience (7-10+ years) with technology products and platforms, with proven expertise in identifying and resolving complex issues in real-time across computer hardware, software, and desktop/application delivery systems.
- Expertise in desktop and IT Production Support and Audio/Video systems supported by a strong educational foundation in Computer Science or equivalent IT systems and support engineering experience.
- Ability to learn quickly when facing new problems and an openness to change. Willingness to experiment and analyze successes and failures for clues to improvement.
- Exceptional communication and interpersonal skills with the ability to effectively engage with associates and executives, build trust, and foster collaboration to achieve consensus and deliver high-quality support.
- Advanced operational and strategic planning capabilities, leveraging organizational goals to prioritize work, guide decisions, and anticipate the downstream effects of technical implementations.
- Deep knowledge of process improvement methodologies and the ability to develop, deliver, and mentor others through training and instruction, elevating technical team performance.
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Ability to work at our home office located in Omaha, Nebraska, in a hybrid environment.
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PREFERRED:
- Experience creating documentation for production systems and end-user training.
- Experience coaching, mentoring and delivering value through others. Experience giving formal presentations to varying levels in the organization.
- Bachelor's degree in Computer Science or related field and/or 3-5 years equivalent experience in IT systems/support engineering.
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We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status. Fair Chance Notices #Circa
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Mutual of Omaha
$125,000 - $145,000
paid holidays, 401(k)
Mar 03, 2025