Director, IT End User Experience
 Dotdash Meredith | |
$190,000 - $210,000
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life insurance, parental leave, paid time off, paid holidays, long term disability, tuition reimbursement, 401(k)
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 United States, New York, New York | |
| 225 Liberty Street (Show on map) | |
 Mar 03, 2025 | |
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Job Title Director, IT End User ExperienceJob Description About The Position | Major goals and objectives and location requirements Dotdash Meredith is seeking a Director of IT End User Experience to lead, strategize, and manage all aspects of end-user technology support, ensuring exceptional service delivery and operational efficiency of our Information Technology Support, Endpoint and Audio Visual teams. This position requires a hands-on leader with a blend of end-user technology support experience that combines executive-level oversight with hands-on technology leadership to drive innovation across our Service Desk and End User support initiatives. The Director of IT End User Experience will collaborate across the organization to drive outcomes, enhance user productivity, evangelize our mobile first philosophy, and align information technology initiatives with DDM's business objectives. The role supports the IT Service Desk, Endpoint Engineering, Cost Management and Audio Visual teams managers in an effort to build a culture that creates a sense of community and delivers impactful results. Full in office- In-office Expectations: This position is fully in-office due to the nature of the work being done. About The Team: | The Team and/or Brand. Dotdash Meredith's Information Technology Support team comprises four groups. Our Information Technology Service Desk team is staffed with seasoned managers, coordinators and analysts who focus on providing technical assistance to end-users, managing service desk operations, hardware inventory, coordinating projects, and ensuring the smooth running of IT services. The second group is our cost management team that focuses on the procurement lifecycle for IT goods and services, ensuring efficient purchasing, inventory management, asset management, and cost control within the IT department, our third team, endpoint management who manage and maintain end-user devices (laptops, desktops, mobile devices) throughout their lifecycle and finally, our audio-visual team who are responsible for the setup, operation, maintenance, and troubleshooting of audio-visual equipment, digital signage and systems in a variety of settings (including live events, conferences, presentations, or permanent installations). About The Positions Contributions: Weight % Accountabilities, Actions and Expected Measurable Results 70%
30%
The Role's Minimum Qualifications and Job Requirements Education:
Experience:
Specific Knowledge, Skills, Certifications and Abilities:
% Travel Required (Approximate): 5-10% It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.Accommodation requests can be made by emailing ddm.hr@dotdashmdp.com. The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees Pay Range Salary: $190,000 - $210,000The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Dotdash Meredith's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition,Dotdash Meredith provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with Dotdash Meredith and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance. #NMG# | |