Product Specialist

Product Specialist

Boise, ID

About the Role:

Yardi is seeking a skilled Integration Product Specialist to
drive the expansion of Yardi EHR interoperability. In this role, you'll
support, design, and certify integrations with third-party pharmacies, Health
Information Exchanges (HIEs), and related platforms. You'll collaborate closely
with Yardi clients and Senior Living staff, providing technical guidance,
managing integration projects, and resolving escalations. If you're passionate
about healthcare technology and eager to develop expertise in Yardi's
Integration Management Console, Interface Engine, eMAR, EHR, and Senior Living
Suite, we want to hear from you!

What You'll Do:

• Use your prior experience to consult on the design and
  development features and modules within the electronic health record (EHR)
  software
• Research and discover market trends to best support clients
  and the industry
• Use your strong attention to detail to create detailed
  business specifications for development
• Collaborate and assist with quality assurance testing,
  product demonstrations and discussions with clients regarding Yardi's EHR and
  eMAR module(s)
• Use your strong interpersonal skills to develop
  relationships with industry leaders to stay abreast of upcoming regulatory and
  industry changes
• Collaborate with cross functional teams to assist with input
  for product future developments and preparation of documentation for product
  configuration and usage
• Be a team player! Provide support and assistance to Yardi
  Consultants throughout the implementation process and assist the Sales Team in
  a presales capacity
• Use your strong training and troubleshooting skills to
  support team members and clients with complex issues related to EHR and eMAR
  operations
• Be part of a great team and collaborate with Senior Living
  Team members across North America
• Respond to client(s) via phone or email regarding inquiries
  or support requests with Yardi EHR integrations.
• Identify and troubleshoot complex workflows with the Yardi
  integration engine
• Log and documents all clients calls into the yCRM system for
  resolution tracking and historical data
• Learns appropriate software and hardware used by clients and
  Yardi
• Communicate with 3rd-party clients to assist with technical
  interface setup including VPN and software configuration

Who You Are:

• Bachelor's degree
  in Business, Computer Science or related field
• 1-3 years prior
  experience providing technical support
• Prior
  knowledge/experience with medical software highly desirable
• Experience with
  HIPAA, HL7, NCPDP or other electronic health background is a plus
• Process-oriented
  with the ability to independently manage large, multi-stage projects with
  multiple stakeholders.
• Establish and
  qualify connectivity via VPN and/or web service endpoints.
• Identify and train
  key stakeholders to support self-sustaining high volume integrations
• Process-oriented
  with the ability to independently manage large, multi-stage projects with
  multiple stakeholders.
• Proficiency in MS
  Office Excel and Outlook
• Awesome written and
  verbal communication skills
• Phenomenal customer
  service skills and desire to go the extra mile
• Excellent attention
  to detail, organization and the ability to prioritize effectively
• You're a
  self-starter! You take initiative and
  have sound judgment
• High comfort level
  troubleshooting and problem-solving issues
• Great people skills
  and the ability to be personable and professional

Helpful to Have:

• Familiarity with Yardi applications
• Prior experience with software usage and support
• Experience with integrations technology and/or HL7, FHIR,
  NCPDP and DIRECT messaging standards

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

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#LI-Hybrid