Learning Data Analyst

General Job Description: The Learning Data Analyst will serve as a resource to the Director of Training and ACCO employees, with a primary focus on owning data analytics within the LMS and other training systems. This individual will be responsible for creating and analyzing reports, identifying trends, recommending actions, and developing dashboards to provide stakeholders with clear insights. They will also lead stakeholder communications related to training data and analytics.

In addition to analytics, this role will dedicate approximately 40% of its time to LMS operations, including handling service requests, managing tickets, performing routine maintenance, compiling quarterly reports, and supporting a revenue-generating internal client. The Learning Data Analyst will play a key role in ensuring data integrity, optimizing reporting frameworks, and enhancing the organization's ability to make informed, data-driven decisions within Learning & Development.

• Own the end-to-end learning analytics and reporting process, ensuring data accuracy and consistency across platforms.
• Develop and maintain dashboards in Smartsheet, PowerPoint, and other tools to visualize training data effectively.
• Analyze trends in learning engagement, course completions, and training effectiveness to provide actionable insights.
• Create and deliver quarterly and annual learning reports to senior leadership and key stakeholders.
• Collaborate with cross-functional teams to align training data with business objectives and performance metrics.
• Establish and implement standardized reporting frameworks and best practices for data visualization and analytics.
• Support the development of data-driven training strategies by providing insights from LMS and other training systems.
• Manage LMS operations, including processing service requests, handling tickets, performing routine system maintenance, and troubleshooting user issues.
• Ensure compliance with data governance policies and maintain data integrity within the LMS.
• Work closely with a revenue-generating internal client to support their training data needs and reporting requirements.
• Identify opportunities for process improvements in training analytics and system administration.
• Act as a backup to the LMS Administrator for core system tasks and support as needed.

Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.):

• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
• Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility and shows personal humility.
• Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Physical Requirements:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• The auditory/hearing abilities required by the job include the ability to hear customers calling by telephone.
• While performing the duties of this Job, the employee is regularly required to sit for prolonged periods, stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is regularly required to walk and sit.
• This individual must be a responsible person and regular attendance is required.

Travel: Up to 10% of the time to and from the primary office to regional and branch offices.

Competitive Wages:

$68,640 to $88,750 Annual Salary. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

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