Specialist, Direct Marketing

WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

The Specialist, Direct Marketing is responsible for managing vendor partnerships to facilitate efficient donation processing, data management, and mail handling, ensuring alignment with USPS updates. This position will direct the review and approval process for 75 campaigns including direct mail, email, and digital for the Direct Marketing Program that delivers $14 million in annual revenue. This is a key role on the team to ensure continuous process improvement across operations and timely execution of revenue generating campaigns for the Society.

This Specialist, Direct Marketing role can be held remotely in the US.

Essential Function/Responsibilities

Vendor Management

• Manage the vendor relationship that oversees all gift processing, acknowledgements, call center, data management and data storage.
• Work with vendor to optimize business processes and protocols for data sharing and communicate effectively to internal and external stakeholders.
• Facilitate solutioning when issues or concerns arise and communicate updates effectively and in a timely manner to Society leadership
• Monitor Society's PO Boxes and mail volume to ensure timely processing of donations.
• Establish relationship with primary contact at USPS to stay up to date on updates and changes within mail processing.

Management of the Campaign Review Processes

• Manage the routing of all 75+ campaigns and their respective creative assets through Society internal stakeholders including Direct Marketing, Legal, Brand, Digital Experience, and other teams as necessary for final approval.
• Consolidate feedback and provide concise creative direction to agency partner.
• Review final creative insertion samples, email proofs, and direct mail seeds for quality control
• Execution of campaign creation requests from agency partner related to donation forms Maintain repository of campaign assets in conjunction with external partner for internal stakeholders.

Manage Expense Processing

• Submit direct marketing team's invoices through Society's systems and workflows.
• Maintain documentation on pending, received, and paid invoices and manage any necessary reconciliations.
• Manage requests or questions with Society's Finance team related to expenses and invoices.

Business Process Oversight

• Establish and maintain campaign timelines and workflows in Society's systems for internal and agency partners to ensure efficient execution and delivery on deadlines.
• Manage dedicated email inbox with requests from internal and external stakeholders
• Communicate donation processing updates and donation protocol changes to internal and external stakeholders.
• Coordinate tracking of performance metrics across internal and external stakeholders.

Role Qualifications

• 2-3 years of experience coordinating agency work and vendor partners.
• 2-3 years of experience in direct marketing preferred.
• Strong attention to detail and diligent record keeping.
• Initiative-taking and highly organized with ability to manage projects simultaneously.

Technical Competencies

• 2-3 years of experience accessing customer databases.
• 2-3 years of experience in digital marketing KPIs and reporting.
• Proficient skill set with Excel and PowerPoint.
• Understanding of data flows across platforms.

The Society has a career framework that is our foundation of a clear, consistent structure for growth and careers. It is comprised of career bands and career levels, as well as functions and disciplines, that together, capture the Society's positions and work.

#LI-Remote

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS:

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important: Please check the job posting to see if a Cover Letter or any other documents are required for the position you are applying to. You will not be able to modify your application after you submit it. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.