Intern - Vacancy Analyst

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!

NRG

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information regarding NRG is available atwww.nrg.com.

Summer Internship Program

Our internship program is designed to increase future employment potential for prospects while providing a valuable resource to the business. This Summer Internship will appeal to proactive and self-motivated university students with a genuine desire to learn about the energy business and industry. During the internship, candidates will work on real projects and have real responsibilities. NRG aims to help candidates build strengths, gain skills that can be transferred to any workplace, and stand out from the crowd.

Ideal Candidate

This Intern role within the organization is to Support our Canadian Regulated business as a Vacancy Analyst based remotely but close to Houston. NRG is looking for self-driven, high-caliber individuals who can grasp complex commercial issues and harness information to deliver solutions. In return, NRG will provide the support, guidance, and opportunities to help our ideal candidate be successful. As the emerging talent and a valuable future asset, NRG seeks to help candidates make significant impact, inspire people, and provide exceptional customer service.

Project Analyst Intern Responsibilities include:

The intern would assist with projects that impact our team's ability to reduce the number of Vacancy cases, work cases faster and drive process improvements. Task would include:

• Analyzing Vacancy cases to understand the root cause of Vacancy and how we can address and prevent at the source
• Review vacancy procedures and make recommendations to enhance and streamline our work
• Developing new processes to reduce the number of vacancies and enhance the customer experience for Key Customer groups such as builders, property managers, Indigenous nations and individual customers and/or agents - including how AI and automation could be applied
• Coordinate activities with internal stakeholders, IT, and external service providers.
• Updating, creating and reviewing training documentation

• Updating, creating and reviewing reports and analytics
• Monitor and follow up on projects through to completion
• Prepare presentation materials for meetings as necessary
• Provide administrative support, as required.
• Depending on current business needs:
  • Knowledge of Power BI to help enhance current reports
  • AI and automation knowledge to help advise or guide opportunities in this space

NRG Interns need to be able to demonstrate the following behaviors:

• Build and maintain effective working relationships; communicate/collaborate effectively.
• Have a positive impact through self-awareness and social skills.
• Deliver excellent customer service.
• Take initiative and set high standards for self.
• Look at the bigger picture and recognize the impact of your actions.
• Learn from experience to perform in new or changing situations.
• Focus energy on what will make a difference and deliver exceptionally.

Minimum Qualifications

• Degree discipline: Enrolled in a Degree or Diploma Program with a focus in Business, Project Management, or communications.
• Nice to have: Power BI reports, experience and/or knowledge of AI automation and prompts
• Confident using Microsoft office suite especially Excel, Power point and Teams with Power BI tools a plus
• Must have completed second year of studies with a 3.0 GPA or higher.
• Must be eligible to work in US without sponsorship.
• NRG and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability

Working Conditions

• Open office environment.
• Primary Location of Employment: Remote but located near NRG Houston.
• Your work week will be a hybrid work schedule: a combination of remote work and in-office per team needs.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.