Manager, Seamless Entertainment

Are you a creative and innovative leader? Do you have a passion for customer experience? Do you have strong collaboration and project management skills? If so, you could excel as a Manager, Seamless Entertainment at Spectrum.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile and Voice. Our Manager, Seamless Entertainment plays an essential role in coordinating all activities to drive user acquisition, activation, engagement and retention for our video

BE PART OF THE CONNECTION

As a Manager, Seamless Entertainment you will work cross functionally to gain alignment around our marketing campaigns, activation and social media promotion and analytics initiatives to position us to achieve our revenue goals. You'll work on a high-performing, collaborative team that supports one another each and every day. It's a career that develops as you do, with opportunities to grow.

WHAT OUR MANAGER, SEAMLESS ENTERTAINMENT ENJOY MOST

• Recommending innovative strategies that will support demand generation, retention, and revenue goals around our streaming app offers
• Managing internal and external partner relationships, specifically with programmers and streaming app/content providers.
• Providing oversight of various launch strategies tied to new offers, products and services by partner
• Developing programs that focus on customer education and activation to continuously improve engagement metrics
• Executing tactics, ensuring they launch on time, accurately, and represent Spectrum's brand.
• Proofing department material and tactics to ensure compliance and support of company/brand strategy for messaging.
• Providing analysis on campaign success.
• Managing partner agreements and budgets to ensure all requirements and budget goals are met.

You'll actively and consistently supports all efforts to simplify and enhance the customer experience through implementing and maintaining marketing plans that align with organizational and departmental objectives tied to customer engagement, retention, and revenue. You must be resourceful, eager to learn and able to adapt to an ever-evolving work environment and industry. If you're up to the challenge, you'll find a rewarding and fulfilling career at Spectrum.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Marketing or related experience 5 years. Management experience 2 years. Digital Marketing or CX 2 years.
  Education: Bachelor's degree in communications, Business or related discipline and/or equivalent experience
  Technical skills: Knowledge of streaming apps, including marketing acumen. Demand generation, upsell, cross sell, retention, and engagement marketing channels. Technically savvy; proficiency with Excel, PowerPoint, Adobe Analytics and Tableau preferred. Knowledge of marketing strategies and procedures.
• Skills: Project management, communication and collaboration skills. Strong analytical approach to presenting recommendations and making decisions.
• Abilities: Can read, write, speak and understand English. Can prioritize and organize effectively. Can supervise and motivate others. Can manage multiple projects while coordinating efforts across a variety of functional areas. Can create plans, timelines, expense forecasts & process flowcharts.
• Travel ability: Office environment. Travel as required.

Preferred Qualifications

• Digital native with keen understanding of streaming platforms
  Understanding of the content/programmer dynamic within a cable/telecom ecosystem
• Has a proven track record of hands-on execution of complex initiatives
• Possesses a high degree of integrity and maturity.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
  Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
  Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
  Total Rewards: See all the ways we invest in you-at work and in life

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