Senior Director, Marketing and Customer Experience

Are you a highly organized and self-motivated leader with a passion for customer experience? Do you have strong creative and strategic thinking skills? If so, you could excel as a Senior Director, Marketing and Customer Experience at Spectrum.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile and Voice. Our Senior Director, Marketing and Customer Experience plays an essential role in creating and leading strategic and data-driven customer campaigns and programs to positively impact growth, providing vision and strategy for their team, as well as, partner organizations to work toward a best in class experience.

BE PART OF THE CONNECTION

As a Senior Director, Marketing and Customer Experience you will develop and execute customer experience and customer retention programs to improve the overall customer experience while working with product, research and other partner teams to understand and develop customer journeys by segment. You'll work on a high-performing, collaborative team that supports one another each and every day. It's a career that develops as you do, with opportunities to grow.

WHAT OUR SENIOR DIRECTOR, MARKETING AND CUSTOMER EXPERIENCE ENJOY MOST

• Establishing a data-driven approach to inform and build overall retention strategy and programs in order to increase engagement, implementing testing for tactics to optimize performance.
• Optimizing the brand to drive growth and improve revenue while driving innovative programs with a focus on improvement of customer churn.
• Directing marketing programs across digital media platforms partnering with cross functional teams to ensure continuity and alignment.
• Leveraging strong relationships with internal and external stakeholders to establish sound processes.
• Partnering with cross-channel leads to create a holistic plan.
• Budgeting and forecasting management, maximizing spend and ROI to achieve goals.

You'll actively and consistently supports all efforts to simplify and enhance the customer experience by leading strategy, overseeing the planning and optimization of campaigns and building strong, collaborative relationships. You must be resourceful, eager to learn and able to adapt to an ever-evolving work environment and industry. If you're up to the challenge, you'll find a rewarding and fulfilling career at Spectrum.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Marketing Experience 10+ years. Leadership experience 8 years.
• Education: Bachelor's degree (B.A.) from four-year College or University
• Technical skills: Experience managing outsourced agencies, vendors and distributed teams. Customer experience background.
• Skills: Strong presentation and interpersonal skills. Creative and strategic thinking skills. Highly organized. Self-motivated. Leadership skills. Product experience and key project management. Highly developed capacity for teamwork and a strong focus on the customer.
• Abilities: Can read, write, speak and understand English. Can work with all levels of cross-functional teams, fostering collaboration among peers and direct reports while achieving business objectives. Can anticipate and adapt to changing competitive landscapes. Can make decisions and resolve problems while working under pressure. Can work independently. Can work with a sense of urgency.
• Travel ability: Office environment. 10% Travel.

Preferred Education

• MBA

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you-at work and in life

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