Manager, Business Customer Relationship Management Marketing

Are you a customer-focused leader who excels at relationship building? Do you have a passion for driving customer satisfaction? Do you have in-depth knowledge of the customer relationship management marketing landscape? If so, you could excel as a Manager, Business Customer Relationship Management Marketing at Spectrum.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile and Voice. Our Manager, Business Customer Relationship Management Marketing plays an essential role in supporting the development and the implementation of customer relationship campaigns and tactics as well as supporting all products and aspects of the customer relationship and lifecycle.

BE PART OF THE CONNECTION

As a Manager, Business Customer Relationship Management Marketing you will support activity and execution of tactics related to communications, growth and retention, engagement, upgrade, upsell, loyalty and winback programs with the goal of mitigating customer churn and building long term customer relationships. You'll work on a high-performing, collaborative team that supports one another each and every day. It's a career that develops as you do, with opportunities to grow.

WHAT OUR MANAGER, BUSINESS CUSTOMER RELATIONSHIP MANAGEMENT MARKETING ENJOY MOST

• Supporting and executing customer campaigns for sell in of services to deepen the customer relationship within the business community.
• Leveraging collaboration and working cross-functionally with teams to maximize customer marketing initiatives.
• Acting as the liaison with Departments, including Product Marketing,
• Creative Strategy and go-to-market execution teams to ensure effective programs and initiatives.
• Supporting the execution of customer facing materials with partner teams.

You'll actively and consistently supports all efforts to simplify and enhance the customer experience through the creation and implementation of programs to maximize productivity while staying within budget. You must be resourceful, eager to learn and able to adapt to an ever-evolving work environment and industry. If you're up to the challenge, you'll find a rewarding and fulfilling career at Spectrum.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Marketing Experience 5-7 years
• Education: Bachelor's Degree in Marketing, Communications, Business, or related discipline and/or an equivalent experience.
• Technical skills: Customer-focused with a proven track record of success in achieving/exceeding growth and profitability goals through innovative marketing and event programs.
• Skills: Strong communication and collaboration skills. Attention to detail. Service orientation and comfortability interacting with senior-level executives. Self-starter.
• Abilities: Can read, write, speak and understand English. Can work independently and autonomously. Can think strategically. Can manage multiple projects simultaneously.
• Travel ability: Office environment

Preferred Qualifications

• Knowledge of video, voice, data, mobile products preferred.
• Business Marketing experience.
• Advanced proficiency with Excel and PowerPoint; proficient in other desktop applications.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you-at work and in life

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