Product Specialist

Let Us Power Your Potential

Taylor Corporation company, is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity:Venture Solutions, a Taylor Corporation company, is seeking a Translation Services Product Specialist to join our team. The Product Specialist will be responsible for driving flagship applications and services. In this role, you will own the customer experience of our translation applications as well as the complete workflow. You will partner closely with leadership to develop product strategies, own the roadmap, and drive customer value through our systems and business. You will closely coordinate with our IT, Sales/Marketing and Operations Teams to understand the business goals, design, coordinate, and incorporate features.

Your Responsibilities:

• Project manage the implementation and integration of applications and processes.
• Provide progress communication and financial updates based on defined standards to team members, stakeholders, sponsors, and the organization.
• Maintain active client feedback and feature enhancement request list.
• Work closely with sales, BAs, and senior leadership to create and maintain a product backlog according to business values, objectives, and feature ROI.
• Plan and prioritize product feature backlogs, assist with product vision, roadmap, growth opportunities, and forward-looking innovation projects.
• Document product requirements, user stories, defects, and more by providing detailed acceptance criteria, descriptions, and definitions, and answering questions when additional clarification is needed.
• Assess value, develop use cases, and prioritize features to ensure work focuses on those with maximum value aligned with the product strategy.
• Lead product release planning, coordination, and training, including documentation updates and coordinating education and training for Marketing, Sales, Operations, and Support.
• Assist senior leadership with market research, industry trends, competitive analysis, user research, and maintaining both tactical and strategic roadmaps.
• Verify the completion of new features and their readiness for release to customers.
• Coordinate beta test efforts and manage resulting test feedback.
• Use various customer feedback channels to continually drive customer-driven enhancements into products.
• Conduct surveys, in-person interviews, and focus groups to identify highly desired product features or enhancements.
• Assist in the strategic management of the external translation services partner vendor.

To be successful, the role requires the following skills and abilities:

• Proven technical and leadership skills
• Customer service orientation with excellent interpersonal skills, especially influencing and collaboration skills
• Planning and organizing skills
• Excellent oral and written communication skills
• Strong analytical and problem resolution skills
• Adaptability and flexibility
• High attention to detail
• Ability to learn quickly

You Must Have:

• 5+ years of IT Project Management experience
• 3+ years of Product Management experience
• Ability to read, understand, and create moderately complex standard requirements artifacts, such as Use Cases, Story Boards, Requirements Matrices, and Process Maps
• SaaS product delivery end-to-end experience
• Strong written and spoken communication skills, including the ability to effectively present to all levels of an organization, partners, and customers
• Demonstrated ability to coordinate software projects across multiple teams
• Demonstrated success in Time Management
• Proficiency with Visio, Microsoft Project, and Microsoft Office

We Also Would Prefer:

• Bilingual in English/Spanish is a plus

The anticipated annual salary range for this position is $85,000 - $110,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.