Customer Service Representative / Receptionist

• Position Type: Full-Time, Regular (40 hours per week)
• Pay: $18- $20 per hour
• Location: 510 Lake Cook Road, Deerfield IL 60015
• Benefits: Medical, Dental, Vision, 401 K.

Job DescriptionCustomer Service Rep

About the Role:

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

Essential Job Responsibilities:

• Batch documents and organize them for data entry processing.
• Enter data from source documents into automated systems accurately and efficiently.
• Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
• Perform verification tasks as required, checking for accuracy and identifying errors.
• Make corrective entries as indicated by verification results or other warnings.
• Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
• Operate peripheral equipment as part of the data entry process.
• Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
• Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

• Front desk and receptionist experience.
• Guest registration and issuing visitor badges.
• Strong customer service and communication skills.
• May assist in the mailroom or copy center as needed.
• Any security experience is a plus but not required.
• Printing/copy center experience: Handling imaging, bookbinding,
• and running copies.
• Customer service skills (written and verbal).
• Will act as a floater to cover front desk duties during
• breaks/lunches.
• Experience with copiers (Xerox, Canon, Konica, etc.) is beneficial but not required.
• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Previous experience with data entry is advantageous

The pay range for this position starts at $18- $20/hr.; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

EEO Statement:Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.