Technology Support Analyst

University of North Carolina Charlotte

United States, North Carolina, Charlotte

Mar 07, 2025

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Position Number	008015
Vacancy Open to	All Candidates
Working Title	Technology Support Analyst
Position Designation	EHRA Non-Faculty
Employment Type	Permanent - Full-time
Months per Year	12
Work Schedule	8:00 am - 5:00 pm; Monday - Friday
Hours per week	40
FLSA Status	Exempt
Division	OneIT
Department	Office of OneIT (Adm)
Work Location	Kennedy
Salary Range	$67,768 - $74,452
Primary Purpose of Department	The Office of OneIT provides highly reliable information technology infrastructure, tools and services to empower the University to achieve its academic, research, administrative and service goals.
Primary Purpose of Position	This position provides second-tier technology support for university constituents. This position serves as a technical consultant on academic and research projects for applications, operating systems, hardware, networking, and information security. This position is responsible for the routine and non-routine maintenance and support of desktop, laptop, and tablet computer systems, including software and hardware. This position supports the hardware, software, and research computing needs of the faculty.
Summary of Position Responsibilities	Provide excellent customer service Provide troubleshooting expertise for hardware and software Image computers: desktops, laptops, tablets Provide consulting services for academic and administrative technology needs Work as a team, sharing information and ideas Work on special projects Maintain advanced level expertise in common and specialized computing technology, hardware, software, systems, and applications
Minimum Education/Experience	Bachelor degree or equivalent experience
Preferred Education, Knowledge, Skills and Experience	Experience with SCCM, JAMF, or both as tools for software maintenance. Familiarity with Apple and Microsoft environments Previous experience in a higher education or K-12 setting. Experience designing and implementing technology within teaching spaces, including computer classrooms. Graduation from a four-year college or university and two and one-half years of experience in the information technology field related to the position's role
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the *finalist. Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.* UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date	03/06/2025
Posting Close Date	03/20/2025
Open Until Filled	No
Proposed Hire Date
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents

Contact Information for References