Systems Administrator (Tier II Support)

JOB TITLE: Systems Administrator (Tier II Support)

GOVERNMENT AGENCY: DOJ EOIR

POSITION INFORMATION: Full-time

LOCATION: Falls Church, VA; Hybrid (3 days onsite/2 days telework)

POSITION TIMING: Position requires candidate to obtain a DOJ Public Trust clearance which can take 4-6 weeks to process and must be complete prior to starting employement

BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ITC, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

RESPONSIBILITIES:

Tier II customer support
• Managing Windows 11 Operating Systems
• Managing Server 2022 and upgrade path for previous versions
• Imaging desktops/ laptops
• Troubleshooting VPN connectivity
• Providing support for Office 2016 / O365 applications
• Troubleshoot Zscaler issues
• Perform testing and installations of software.
• Security vulnerability management.

REQUIRED:

• Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date).
• 7+ years of related IT experience
• Windows 10 and Server 2022 experience.
• Tier II support experience
• Office 365 troubleshooting
• VPN troubleshooting experience

Preferred Qualifications:

• BigFix and SCCM experience preferred.
• Scripting experience preferred.
• Requires Bachelor's degree in Information Technology or equivalent experience (4 additional years)

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Candidate must be able to function in general office environment.
• The person in this position must have the ability to lift and move IT equipment weighing up to 50 pounds.

ITC Federal is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.