Lead Administrative Analyst

Cape Fox Shared Services
United States, D.C., Washington
Mar 10, 2025
Mentors and monitors all assigned personnel working on applications throughout each stage of ASIV processing (from cradle to grave). Provides training to assigned personnel. Monitors performance of all assigned personnel, takes corrective action when necessary, and nominates personnel for next level of casework when they have achieved proficiency. Monitors leave requests of assigned personnel to ensure office coverage. Performs Group Trainer responsibilities as assigned. Efficiently transfers application data into the ASIV unit's web-based case management system, including accurately transcribing names, application dates, and employment information, achieving a processing rate of at least 20 cases per day when core work responsibility is only case data entry. Identifies data entry errors and discrepancies; recommends corrections and takes remedial action when possible. Analyzes applications for evidence of previous participation in the SIV program, or previous denial and flags such prior participation and reasons for denial. Assess if new information providedovercomes previous grounds for nonapproval. Analyzes cases and makes recommendations on approval and non-approval. Mentors and provides regular feedback for employees working on applications at the verification and/or data entry stage of ASIV processing. Uses Microsoft Outlook and Dynamics to monitor a shared office inbox, appropriately flagging messages for further action by ASIV unit personnel. Sends document verification requests by email to employers, achieving a processing rate of at least 10 cases per day when core work responsibility is only verifications. Reviews and analyzes responses received to ensure accuracy and completeness. Follows up as needed. Validates employer data by verifying points of contact, email addresses, and phone numbers. Updates ASIV's web-based case management system with up-to-date information. Compiles statistical data for unit quarterly and annual reports. Analyzes information/data to make sound decisions. Processes and analyzes multiple data sources across standard operating procedures and regulations to provide a complete package of information. Uses information to create trends, reports, spreadsheets, briefing slides, etc. Finds ways to successfully streamline processes. Generates weekly statistics, spreadsheets and various reports. Provides cultural analysis and strategic support. Other duties as assigned.