Drilling Equipment Product Support Specialist 1

United in Performance. Inspired by Innovation.

Location:Remote

Work Type:Mon - Fri, 7:00 AM to 4:00 PM as per specific time zones

Sponsorship & Relocation:

This opportunity isNOT approved for Visa sponsorshipand only candidates who currently have the right to work in the United States of America will be considered.

This opportunityDOES NOT provide relocation. The base location will remain Remote for this role with the requirement to travel frequently to the customer sites.

Mission:

This Product Support Specialist role provides technical support regarding all drilling/material handling products and services, to meet growth initiatives with focus on improvement of customer satisfaction. Effectively communicating and working with all Epiroc groups while providing best in class technical support for all internal and external customers are critical to success. Great opportunity to get involved in the latest technologies surface and underground mining has to offer such as automation, telematics, drilling and battery/ electrification. Your chance to become a part of a world class equipment manufacturer leading the way in mining technology development. This role will be based in the US with possible international travel for training opportunities.

The mining and construction industry has unique and interesting challenges one won't find in other professions. The work environment is all encompassing, from office attire based or in a rough and rugged environment in some of the most beautiful and pristine areas of the world. In all situations an emphasis on personal health and safety must be maintained. The work environment is commensurate with the mining and mineral extraction industries. This position is considered Safety Sensitive.

Responsibilities:

• Support of direct customers, company service centers and dealer network to meet, safety, technical, engineering and training support needs on all technology products for new equipment and aftermarket. This will be done with the use of training and Epiroc published documentation.
• Offer warranty technical support for dealers and service centers, emphasizing product improvement and vendor cost recovery of warranty expenses.
• Coordinate with the Epiroc USA aftermarket stakeholders to drive customer satisfaction and sustainable business relationships.
• This role is responsible for understanding the application of the products and the ever-changing environmental challenges to the application design, requiring problem solving on an application design, level to maximize machine performance.
• Maintain Epiroc quality, cultural and ethics standards through training and mentoring service center and dealer personnel with courteous and professional communication at all times.

Requirements:

• Suitable combination of related education and industry related experience is preferred. Credentialed technical abilities or abilities to achieve Epiroc technical credentials post-employment. Experience/proven knowledge of mining and technology applications. Industrial/commercial fluid power, mechanical, low voltage electrical, intelligent machine control, high precision navigation, autonomous/ remote operation, data collection/ offboarding and CAN Bus control systems along with working knowledge of diesel/ electric motors and rotary screw compressor systems would also be an advantage.

• Ability to complete Epiroc two level training certification in 30 days and 90 days respectively.
• Travel is expected and will include time in active underground and surface mining/ mineral extraction sites. The amount will be dependent on employee location relative to the US service centers, dealers and customer locations, with both driving and air as the primary modes, though mainly the domestic US, there is a potential for some international travel.
• Advanced computer skills with Microsoft Office suite, internet, file management as well as proven experience with company-based specialty software applications
• A self-starter equally able to work with a team or independently.
• High level communication skills are an absolute must have, that include technical report writing, verbal and written methods.

Benefits:

• Compensation: Although this job can be performed remotely, For candidates residing in the following states, the salary will range between $42.50 -$58.00 hourly incl geo diff : California, Connecticut, Maryland, Nevada, New Jersey, New York, Oregon, Rhode Island, Washington, and Colorado.
• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation and construction tools. The company was founded in Stockholm, Sweden and has passionate people supporting and collaborating with customers in more than 150 countries.

Employment at Epiroc Drilling Solutions LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.

This job posting will remain open until the position is filled.

Learn more atwww.epirocgroup.com

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more atwww.epirocgroup.com