Clinical Supervisor - Customer Navigation Center
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![]() United States, Arizona, Phoenix | |
![]() 2500 West Utopia Road (Show on map) | |
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Overview
Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. The Clinical Supervisor is part of the CNC (Customer Navigation Center) leadership team to support the Clinical Resource/Virtual Medical Assistant staff. Will report directly to the CNC Director of Operations, and have oversight of daily operations, as well as identify and implement process improvement as needed. The CRT/Virtual MA team receives inbound calls from patients requesting or needing assistance with a previously requested Medication Refill, as well as answer general test results questions on Provider reviewed and signed result notes. This team also supports and collaborates with HonorHealth Medical Group leaders and the HonorHealth Clinical Innovation Department, including facilitating scheduling, pre-charting, and technical support of Tele-med visits with Virtual providers to provide quick care access for specific medical needs. Anticipated work schedule for this role will be 8am - 4:30pm, Monday - Friday. Initially ON SITE, with potential to work a Hybrid schedule, 3 days per week in office and 2 days per week remote (after fully trained). Responsibilities Job Summary This position is responsible for in person and virtual supervision of clinical personnel (virtual medical assistants) for the Customer Navigation Center Department. Using clinical and leadership skills, this position will develop and supervise the Virtual Medical Assistant team and infrastructure required to meet objectives of all clinical programs to include but not limited to emergency caller processes, telemedicine, med refill escalations, prior authorization processing and test result notifications. The supervisor assumes responsibility and accountability for incorporating the vision, values, mission and critical goals of the organization. Supervises, assesses, plans, coordinates, facilitates, and evaluates patient care and staff development; determines and maintains program needs and standards (using nursing process and evidence- based information). Provides virtual patient navigation according to needs of the program. The supervisor assists in the development and implementation of department operating procedures and knowledge base articles for program. Oversees administrative issues to ensure a high level of patient satisfaction and customer service. Represents program in communicating with the various key stakeholders throughout the network. Facilitates communication and collaboration between the CNC Virtual MA Clinical Resource Program and other HonorHealth departments.
Qualifications Education Bachelor's Degree of Science in Nursing (BSN, BScN) from an accredited NLN/CCNE institution Required Experience 3 years Registered Nurse (RN) Required 1 year Registered Nurse (RN) experience in customer service/ patient navigation Required Licenses and Certifications Registered Nurse (RN) State And/Or Compact State Licensure State Licensure Required Basic Life Support (BLS) BLS Required |