New

Helpdesk Technician I

TEKsystems
$12.50 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oklahoma, Bartlesville
Mar 11, 2025
The Help Desk Agent will provide professional and courteous customer service to regarding their network connectivity, Supply Management and Extranet Support. The Help Desk Agent Level 1 position requires 24/7 availability and the ability to provide customers with timely accurate and efficient technical support. * Responsibilities May Include* Must be willing to work any shift. - Responding to customer inquiries via phone IM online networks and/or email troubleshooting and resolving issues. - Troubleshooting and Point-Of-Sale hardware software and/or network connectivity issues. - Facilitating customer supply requests based on guidelines developed by Customer Supply Management CSM. - Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation. - Maintain paperwork and records and required to meet established job performance targets which include customer service productivity & quality standards. - Maintain technical proficiency in all software hardware and web-based software and platforms assigned and applicable to the role. Requirements Include: - Legally authorized to work in the job posting country - High School Diploma or GED equivalent - Willing and able to be available for any current shift including overnight 8pm to 8am evenings weekends and holidays Preferred: - Marketing business insight - Familiarity with EPOS equipment - 1 or more years of Information Systems Help Desk / Support experience - Knowledge of communication devices/methods such as Broadband VSAT and DSL - Intermediate knowledge of all Microsoft Office software applications - Intermediate knowledge of computer DSL and VSAT hardware - Looking for all shift schedules from day evenings weekends and overnights * * To be considered, email resumes in the MS Word format with desired all-inclusive, W2 hourly contract rate to work 5 days onsite in Bartlesville. Pre-employment background* check and drug test will be administered upon candidate's acceptance of offer.* * * Pay and Benefits The pay range for this position is $12.50 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bartlesville,OK. Application Deadline This position is anticipated to close on Mar 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.