Salesforce Business Analyst

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly-a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

The Salesforce Business Analyst is responsible for analyzing business processes, identifying opportunities for improvement, and implementing Salesforce solutions to optimize operations. This position includes eliciting and documenting requirements, developing roadmaps, and writing user stories. Effective communication with managers and stakeholders is essential, as well as analyzing data to derive business insights and facilitate the development of business solutions.
The Analyst will manage Salesforce backlog items, create and deliver business presentations, and oversee Salesforce implementations, applying frameworks and agile methodologies. Additionally, this role involves creating user training materials, addressing issues during testing, and documenting current business processes during development.
Collaboration with stakeholders to translate business needs into Salesforce requirements is critical, as is conducting thorough analysis of existing business processes and identifying areas for improvement. The Analyst will design and document Salesforce solutions, including workflows, custom objects, and integrations, and collaborate with development teams for implementation and testing.
Training and support for end-users are also key responsibilities, ensuring successful adoption of Salesforce features. The Analyst will create and maintain comprehensive documentation, monitor Salesforce performance, and provide recommendations for optimization. Staying current with Salesforce updates and best practices is essential to ensure the platform's effective use.

This is a hybrid opportunity that will require you to be in office at our headquarters (Enola, PA) 2-3 days per week. The position may require in-person training.

SKILLS
* Strong understanding of Salesforce platform capabilities and best practices
* Experience with Salesforce configuration, including workflows, process builder, and custom objects
* Excellent analytical and problem-solving skills
* Proficiency in data analysis and reporting tools
* Strong communication and interpersonal skills
* Ability to work effectively with stakeholders at all levels
* Experience in eliciting and documenting requirements
* Ability to develop and define project roadmaps
* Proficiency in writing user stories
* Experience in managing Salesforce projects
* Ability to create and deliver business presentations
* Knowledge of applying frameworks and methodologies to Salesforce projects
* Experience in creating user training materials
* Ability to solve issues during testing
* Understanding of current business processes and documenting processes in development
* Understands core concepts and disciplines of Software Engineering, such as iterative development, CI/CD, unit testing, and how software is built, monitored and maintained

COMPETENCIES
* Effective knowledge
* Accountability and self-management
* Teamwork and leadership
* Communication
* Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS
* Ability to communicate effectively in English, both orally and in writing
* Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
* Ability to sit for extended time periods
* Sufficient manual skill for operation of PC keyboard and other standard office equipment
* Ability to travel, including occasional overnight travel
* Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

3-5 years of related experience

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you - personally and professionally

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.