Customer Support Associate, Broadway Inbound
 The Shubert Organization | |
$50,000 - $55,000 per year depending upon experience and skills.
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 United States, New York, New York | |
| 234 West 44th Street (Show on map) | |
 Mar 11, 2025 | |
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SALARY: $50,000 - $55,000 per year depending upon experience and skills.
SCHEDULED HOURS: 9:00a.m. - 6:00p.m. Monday through Friday. In addition to 1 to 2 weekends a month. Must be available to work additional hours as business needs require, including evenings and holidays. Handle a high volume of phone calls and emails to assist customers with the purchase of tickets and with customer service Recommend shows, dates, seating sections, etc. to maximize sales opportunities and customer satisfaction. Provide sales and customer service support to groups, Tour and Travel and Audience Rewards Process order entries for orders taken via phone, email, and website into multiple ticketing Contact customers via phone and email regarding sales initiatives as As well as processing and follow- up on order payments. Communicate with theatre box offices as well as other vendors and Process cancelation requests, group invoicing, and other duties as Prior telephone sales/customer service required; group sales and/or ticketing experience Exceptional sales and customer service skills (must be comfortable with making/receiving high volume of outbound/inbound calls). Strong interest in theatre and knowledge of New York City a Must be a self-starter - be able to take initiative without much direction as well as a team player who fosters teamwork in a high-performance culture. Must have the ability to interpret rules and procedures and apply them to specific customer service Must have excellent communication skills (written and verbal). Ability to effectively multi-task in a fast-paced Proficiency with Microsoft Previous experience with the following preferred: STAR, Audience Rewards, Ticketmaster, BroadwayDirect, Audience View, Tessitura | |