Director, Retail & ECP Key Accounts (Remote)

Essential Duties and Responsibilities:

Driving Revenue and Managing the Sales Team:

Lead and manage the Retail & Key Account ECP sales team, ensuring the team achievement of sales goals and engagement as necessary to grow our business. Responsibilities include hiring, training, performance management, and fostering a culture of success. Establish and optimize robust sales processes, in partnership with sales enablement, to maximize efficiency and effectiveness. Leads the daily activities of assigned Account Managers and works hand's-on in the field to ensure that business development plans are executed with each customer.

Developing Sales Plans:
Create, implement, and execute growth strategies designed to meet or exceed revenue targets. Develop comprehensive sales plans aligned with the company's strategic goals and market opportunities, ensuring they drive measurable results. Participate in sales negotiations to close deals and acquire new business.

Managing the Sales Team:

Oversee the hiring, training, and ongoing mentoring of the Retail & Key Account sales team, in close collaboration with training and talent management. Provide coaching and continuous support to ensure professional development and success. Foster a high-performance culture by motivating and leading the team, while working with the total rewards team to build and adjust compensation plans in line with organizational goals.

Building Relationships:
Maintain strong and collaborative relationships with internal teams across the organization, including product development, marketing, and operations, customer service, as well as externally with key customers, partners, and stakeholders. Works closely with marketing to establish strategic marketing initiatives to meet corporate objectives and increase market share and profitability of products and lab services.

Develop professional relationships with key accounts to define and communicate the value proposition of doing business with HOYA. When appropriate, deliver sales presentations to key customers in coordination with the sales team.

Analyzing Market Trends:

Analyze market research, competitive intelligence, and emerging industry trends to identify new business opportunities and inform strategic decisions. Utilize market insights to stay ahead of the competition and maintain a competitive edge in the Eye Care Professional market.

Qualifications:

Skills & Expertise:

• Strong knowledge of Optical systems, optical products, and technical troubleshooting.
• Exceptional interpersonal and communication skills, with the ability to translate complex technical concepts into accessible language for customers.
• Proven ability to manage customer relationships and build trust with clients in a technical environment.
• Expertise in team leadership, conflict resolution, and performance management.
• Ability to drive operational excellence and continuous improvement initiatives.
• 7+ years of experience in a role within the optical industry. 3+ years of leadership or management experience, with proven ability to lead a team of technical and non - technical professionals.
• Sales leadership roles, including experience managing teams and driving revenue growth.

Preferred

• Hands on laboratory experience in optical lens production
• Experience in customer-facing technical roles, ideally within a B2B environment.
• Familiarity with project management tools and methodologies to support team workflows and customer projects.

Bachelor's degree preferred but not required, a solid record of building and maintaining customer relationships; Optical experience required; or equivalent combination of education and experience.

• Must be a hands-on team contributor.
• Ability to communicate clearly and work collaboratively with other departments/teams.
• Excellent organizational skills and attention to detail.

To perform the job successfully, an individual should demonstrate the following competencies:

Entrepreneurial Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Oral Communication - Speaks clearly and persuasively in positive or negative situations.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Project Management - Develops project plans; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Supports organization's goals and values.

Judgment - Displays willingness to make timely decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.

Dependability - Commits to long hours of work when necessary to reach goals. Attendance/Punctuality - Is consistently at work and on time.