Analyst, IT Support

Norton Rose Fulbright
parental leave, paid time off, 401(k)
United States, California, Los Angeles
555 South Flower Street (Show on map)
Mar 11, 2025
Job Description We are a global law firm with a powerful strategic focus and real momentum. Our industry-focused strategy is seeing us take on pioneering work in places that others have yet to reach. Our shared values define our culture and our workplace. You will find us to be unusually collegial, team-oriented, and ready to innovate. We work seamlessly across practices, offices and around the world. This elimination of boundaries has allowed us to evolve into a law firm that works as hard for its culture as it does for its clients. The Los Angeles office has immediate need for a temporary IT Support Analyst. The role is responsible for maintaining and troubleshooting hardware and software, desktop support, laptop checkout pool, office audio/video equipment, video conferencing, software configuration, and other related duties. The IT Support Analyst will work with a team of other skilled analysts to provide user-level support and troubleshooting. The ideal candidate is organized, analytical and dependable, flexible and has the ability to work independently. This position reports to the Manager of Information Technology in Los Angeles and is required to be onsite five days per week during regular business hours. Additional responsibilities include but are not limited to: Troubleshoot PC hardware (Dell laptops, iPhone, Android, printers & copiers) and software (Windows 11, Microsoft 365, iManage, other business applications); escalating issues when appropriate Support, deploy, and maintain computers, including setup of the standard workstation image, checkout laptops, Teams Voice phone support and other technologies Administration of office audio and video equipment (Crestron and Poly) Setup mobile devices including iOS and Android devices using Intune Support, assist, and oversee available offices and conference rooms for visitors and various in-office meetings and events Respond to issues assigned by IT ServiceDesk; submit and update accurate documentation in the incident management system (ServiceNow) Maintain and support the delivery of applications to remote users via standard remote access solutions including VPN, Portal, and Outlook Web Access Direct internal customer support; provide local hands and assist with escalations as needed Other related tasks or projects as assigned Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications & Skills: Bachelor's degree in Computer Science, Computer Engineering or related field Minimum of 5 years related work experience Familiarity with Windows 11 and M365 Must have considerable knowledge of principles and practices regarding computer hardware and software systems with an emphasis in diagnostic and troubleshooting techniques Demonstrate excellent time management and organizational skills, initiative in decision making and problem resolution Ability to investigate and analyze information and to draw conclusions Must be able to communicate effectively verbally and written to all levels of the organization Flexibility to work extra hours as dictated by the demands of the role Law firm or professional services experience a plus Employees are entitled to compensation commensurate with skill and experience. The hourly salary for this position in the California market is expected to range between $38 and $47. This range represents the firm's good faith and reasonable estimate of the range of possible compensation at the time of posting for a position in California. Salaries in other markets will vary depending on market data. Norton Rose Fulbright will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical plans, dental, vision, life, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys. In addition to the Firm's health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid parental leave benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn, or adopted child(ren). Employees are also entitled to 11 Firm holidays. Norton Rose Fulbright US LLP is an Equal Opportunity/Affirmative Action Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Similarly, self-identification information is kept confidential and used only in accordance with applicable federal laws and regulations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact us.hr@nortonrosefulbright.com. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis. E-Verifyis a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. Equal Employment Opportunity \| EEO is the Law - Supplement \| Pay Transparency