Salesforce Business Analyst (remote)

We are seeking a highly skilled and motivated Business Analyst with Salesforce expertise, to join our Commercial Technology team, which is part of US PAH Commercial Excellence. You will help us represent the needs of the business as we partner with IT to deliver technology solutions that support the goals of our commercial teams. In this role, you will be responsible for analyzing, designing, and optimizing business process facilitation in Salesforce and other technology tools. The ideal candidate will have a strong background in Salesforce design, consulting, best practices, process mapping, and process facilitation. You will collaborate with IT, our commercial sales teams, and other cross-functional teams to identify areas of improvement, implement changes, and measure the success of process optimizations.

PRIMARY DUTIES & RESPONSIBILITIES:

• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.

• Conducts data gathering and analysis to understand business strategy requirements.

• May contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.

• Provides input from a business and IT perspective.

• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options.

• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

• May analyze customer's operations to understand their strengths and weaknesses to determine opportunities for improvements.

• Documents current business processes and models.

• May assist in the business process redesign, write user stories, develop user test cases, execute test cases and validate test results.

• May provide assistance in business case development (i.e., research, data collection).

• May investigate, resolve and escalate problems and develop recommendations for resolution.

• Identifies need for technical assistance to help in problem resolution.

• Keeps customers informed of problems, issues, and resolutions.

• Analyzes performance metrics to ensure customer satisfaction.

• May manage customers' expectations.

• Ensures IT solutions meet customers' needs.

• Coaches and transfers knowledge to less experienced team members.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

• Three (3) or more years of Salesforce analysis, Salesforce process design and configuration experience - required

• Prior experience leading requirements gathering workshops and interviews

• Salesforce certification(s) highly desired (Admin, Sales Cloud Consultant, or others)

• Proficiency in Visio or other flowchart creation software

• Experience working in a product mindset environment

• Excellent written and verbal communication skills

• Ability to work well both independently as well as within a team oriented environment

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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