Product Quality Engineer

Our team is part of Cisco's Supply chain operations. You would be joining Cisco's central quality team that handles the field and factory performance for core routing and data center switching products.

It's a diverse group comprising of quality and failure analysis engineers who engage closely with the design, factory, component supplier and customer engagement teams. You'd be working on some of the most cutting-edge technology rollout in the networking industry associated with ASIC facilitating ASIC infrastructure, low power system design, innovative cooling and integrated telemetry features. You'd also be establishing new processes in place that address a changing dynamic and quality expectation with web-scale customers.

Product Quality Engineer will own and drive New Product Introduction Quality, Factory Quality and Field Quality of Digital Products that include Hardware, Software and Cloud Service offerings from Cisco.

The work also includes factory yield performance management to meet six sigma quality goals, pursuing a quality plan to meet release requirements for new product introduction through gate reviews, serve as a subject-matter authority on Hardware Quality Metrics, perform actionable data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer satisfaction.

• Capturing quality requirements and data for Cisco products
• Providing recommendations for quality improvement and governance that will be leveraged by several Cisco Business Units
• Communicating proposals, strategies and status to Cisco Executives
• Documenting business requirements and analyzing data to provide appropriate metrics and performance KPIs to business users
• Coordinating the research, analysis and recommendations for technical approaches to solving customer issues related to quality, reliability and customer experience of Cisco offerings.
• Independently identify issues with product lines based on trending field return data.

• Bachelor's Degree in Engineering.
• 8+ Experience working on Electrical design, Failure analysis and hardware quality management on networking routers/switches.
• Solid understanding in performing root cause investigation, data analysis and presenting findings, closed loop corrective, preventative and risk mitigation actions to executives and business partners.

• Masters in Electrical Engineering.

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