Retail Operations Manager

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Responsible for overseeing all operations of LVHN retail gift shops, ensuring a positive customer experience, and managing staff.

Job Duties

• Ensures quality merchandise is available that is appropriate and saleable for all shop locations.
• Supervises and maintains gift shop employees and volunteers.
• Analyzes merchandise levels and trends; establishes order point and mix.
• Develops sales strategies including visual strategies and marketing plans for successful financial health.
• Reviews and analyzes financial reports from bookkeeper to ensure accountability of funds and profitability of shops.
• Oversees merchandise selection based on sales data, shop location, and pertinent data.
• Monitors and investigates any variances from expected outcomes or norms.
• Oversees staffing of the shops to ensure adequate coverage with recruiting, screening, and selecting personnel.
• Oversees orientation of new volunteers to gift shop in policies, procedures, hospital safety procedures, Point of Sale System, and other training.
• Identifies merchandise vendors and manufacturers to ensure quality merchandise and standards.

• 5 years of experience as a retail manager including operational management in all areas of retail business.
• Knowledge of bookkeeping, cash management and deposits, budgeting, inventory control, financial management, and computer literacy.

• Bachelor's Degree in retail management, marketing, business management, or related field.

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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