Site Support Technician - San, Antonio, TX Technology Systems

SOC LLC
United States, Texas, San Antonio
Mar 12, 2025
Site Support Technician - San Antonio Job Description: SOC is seeking a skilled and motivated Windows 11 Migration Specialists to join our team. The successful candidates will play a crucial role in the deployment of 5K computers as part of a comprehensive Windows migration project. This is an exciting opportunity to contribute to a large-scale technology project. Responsibilities: Guide and execute the migration process, ensuring seamless transition from legacy computers to Leidos imaged computers for end users. Help users configure backups, perform imaging using PXE and .iso drive imaging processes and restore data as needed. Transfer user profiles, files, and settings to the new Windows 11 environment. Configure and optimize Windows 11 installations on individual computers. Install and configure necessary software applications. Provide technical assistance to end-users both locally and remotely. Diagnose and resolve migration-related issues. Qualifications Proficiency in Trellix (FDE) and Trellix ePO for data security. Familiarity with Bomgar for remote support. Familiarity with ServiceNow for ticket management. Experience with Druva inSync for data backup and recovery. Experience with M365 including OneDrive and Teams. Understanding of multi-factor authentication (MFA) and public key infrastructure (PKI). Experience with VPN support and use. Experience with Windows imaging: PXE and USB imaging processes. Excellent verbal and written communication skills. Ability to troubleshoot and resolve technical issues efficiently. Collaborate effectively with cross-functional teams. Employment Pre-requisites The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and drug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability. #INDSOC Estimated Min Rate: $23.31 Estimated Max Rate: $33.30