Senior Software Escalation Engineer

The application window is expected to close on: 3.25.25

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Cisco's UCS and Intersight platforms are part of the industry's leading Cloud and Compute business. Our team is dedicated to simplifying the deployment, management, and support of Enterprise Data Centers through industry-leading Cloud-Based solutions with our Intersight managed portfolio. As we evolve, we're introducing AI Enablement products and expanding our cloud-based offerings to keep our customers ahead in a rapidly changing technological landscape.

Your Impact

In this role, you'll provide advanced technical support and troubleshooting for escalated issues related to UCS and Intersight platforms, including AI Enablement products and cloud-based offerings. Your focus will be on diagnosing and resolving product-level problems within our evolving Cloud and Compute portfolio. You'll collaborate with engineering, product management, and other cross-functional teams to ensure timely and high-quality resolutions, advocating for customers and enhancing the overall customer experience.

• Diagnose and resolve complex technical issues related to UCS and Intersight platforms.
• Collaborate with cross-functional teams to drive complete problem resolution.
• Design solutions and publish fixes for product-level problems.
• Advocate for customer needs and product quality within development teams.
• Engage with TAC, Sales, and internal teams to address systemic issues.

Minimum Qualifications:

• Bachelor's degree in a STEM field + 6 years of experience or equivalent.
• 5+ years of experience in a technical customer-facing role.
• 5+ years of experience with deployment, configuration, and troubleshooting.
• 5+ years of experience working with data center technologies and cloud-based offerings.
• 5+ years of experience reading and reviewing code.

Preferred Qualifications:

• In-depth knowledge of UCS and Intersight platforms.
• Excellent problem-solving skills with the ability to analyze complex issues.
• Driven by the challenge of solving unique and difficult problems.
• Experience with product design and cloud operations.
• Willingness to work in small, self-organizing teams.

#WeAreCisco

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology ensures that data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, recognize our accomplishments, and grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco