AV Event Support Technician

University of North Carolina Charlotte

$37,694 - $47,118

United States, North Carolina, Charlotte

Mar 12, 2025

AV Event Support Technician

Please see Special Instructions for more details.

This is a 100% face to face position and is not eligible for telework. This position works at The Dubois Center at UNC Charlotte Center City and will be responsible to travel to the main campus for training and to cover as needed.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist may be subject to a criminal background check and/or motor vehicle report.

The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

Do not write 'see resume' on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).

Please submit a resume and cover letter with your application if requested.

These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	007744
NC Salary Grade Equivalency	IT01
Classification Title	Technology Support Technician - Contributing
Working Title	AV Event Support Technician
Salary Range	$37,694 - $47,118
Anticipate Hiring Range	$37,694 - $44,990
FLSA Status	Non Exempt
Division	Academic Affairs
Department	School of Professional Studies
Work Unit	SPS-Learning Space Technology
Work Schedule	Flexible 40 hour work week with evening and weekend hours required in conjunction with The Dubois Center or main campus class & event schedules. This position works at The Dubois Center at UNC Charlotte Center City and will be responsible to travel to the main campus for training and to cover as needed.
Primary Purpose of Position	The Audiovisual Event Support Technician is responsible for providing quality live audio/video and computer support services for events, meetings, conferences, classes, and broadcasts for the University community and external clients. The technician will provide user assistance and training with operation of multimedia systems and interact with staff, faculty, and guests. The technician will also conduct regular inspections of Production Facilities; perform analysis, diagnosis, and resolution of complex Audio Visual hardware problems and implement corrective solutions; maintain documentation of Audio Visual (AV) maintenance, failures, removal and installation; maintain inventory of Production equipment
Minimum Education/Experience	Required Minimum Qualifications: Graduation from high school and one year in the field of technology related to the position's role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. University Preferred Qualifications: Graduation from high school and one year of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year for year for the required experience.
Essential Job Duties	Interacts with staff, faculty, and guests. Trains clients (staff, vendors, etc.) on the use of installed AV systems. Conducts regular inspections of Production Facilities; perform analysis, diagnosis, and resolution of complex Audio Visual (AV) hardware problems and implement corrective solutions; maintain documentation of AV maintenance, failures, removal, and installation; maintain inventory of Production equipment. Receives and communicates with members of the team in an effective and professional manner.
Other Work Responsibilities	Provides back-up support for the main campus Classroom Support Call Center and resolve service calls within a ten-minute window using remote management software Troubleshoots and repairs classroom AV systems in The Dubois Center. Other duties as assigned.
Departmental Preferred Experience, Skills, Training/Education	Three (3) years of audio-visual experience or equivalent in an educational environment is preferred. Eighteen (18) months of demonstrated experience in audio-visual support work. Three (3) years of customer service or hospitality experience is preferred with high level of customer service capabilities and ability to interact with clients professionally. Previous experience in live AV event support preferred. Proven knowledge of current industry practices and standards used in the support of audio-visual technology Ability to independently complete and prioritize work tasks. Exceptional problem solving skills. Proficiency with Google Suite. Excellent communication skills both written and verbal. Ability to travel between The Dubois Center at UNC Charlotte Center City and Main campus locations as needed. Strong attention to detail needed for position.
Necessary Licenses or Certifications
Work Location	The Dubois Center & Cameron as needed
Posting date	03/12/2025
Closing date	03/19/2025
Proposed Hire Date	04/14/2025
Contact Information
Special Notes to Applicants	This is a 100% face to face position and is not eligible for telework. This position works at The Dubois Center at UNC Charlotte Center City and will be responsible to travel to the main campus for training and to cover as needed. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. The Search Committee will not contact references without first verifying permission with the *finalist*. Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment). Please submit a resume and cover letter with your application if requested. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Describe your experience supporting live events, including the operation of projection/display systems, advanced sound reinforcement systems, and camera systems.

(Open Ended Question)
*
Do you currently hold any AV industry certifications (Extron, Crestron, Biamp, AVIXA, etc)? If so, please indicate which certification(s) you hold.

(Open Ended Question)
*
This position is located at The Dubois Center at UNC Charlotte Center City Campus with additional needs to travel to the Main Campus located at University City Blvd. Are you willing to travel between locations as needed?
- Yes
- No
*
Do you have at least three (3) years of audio-visual experience or equivalent in an educational environment? (Please ensure that your application and resume indicate your listed experience).
- Yes - I have at least three (3) years of audio-visual experience
- Yes - I have the equivalent experience working in an educational environment
- Yes I have a combination of at least three (3) years of audio-visual experience and equivalent working in an educational environment
- Less than the three (3) years of the preferred experience
- Experience is not directly related to the preferred field
- None
*
Do you have at least three (3) years of customer service or hospitality experience as it relates to the position you are applying to?
- Less than 3 years
- 3 - 6 years
- 6 - 10 years
- 10+ years

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Contact Information for References

Optional Documents

Cover Letter / Letter of Interest