Service Manager - East

• Ability to read, write, and speak the English language fluently is required.
• Bachelor's Degree or equivalent combination of education and experience in a vehicular or Ag related technical course of study.
• Minimum 5+ years of experience in the construction, industrial or agricultural equipment industry
• Excellent verbal and written communication skills to converse with dealers and customers.
• Skilled in the resolution of technical problems, including but not limited to mechanical, electrical, electronic, and hydraulic issues on tractors, utility vehicles and implements.
• Ability to communicate effectively to develop written reports and to provide instructions and guidance to corporate and dealer service support personnel.
• Ability to remain tactful in challenging and argumentative situations.
• Intermediate to advanced knowledge of Microsoft Office Applications (i.e. Excel, Word, PowerPoint, and Outlook).
• Good presentation skills.
• Ability to multitask in a fast-paced environment.
• Ability to work in a team environment.

• Technical:
  
  
  
  • Provide technical support to the dealerships in assigned territory
  • Ensure dealerships have adequate resources and facility to properly repair machinery and maintain customer satisfaction.
  • Conduct training to ensure dealerships are properly trained to work on machinery and maintain appropriate skill level.
  • Provides Regional and On-site Technical Training to help troubleshoot and repair equipment.
  • Assist with difficult customer issues.
  • Work with Dealer Service team to continue development of the Service Management Development and Certification Program.
  
  
  
  
• Service Parts:
  
  
  
  • Works with assigned dealerships to promote the use of OEM service parts usage.
  • Increase Dealership parts revenue with parts marketing programs.
  • Provide training for Parts Catalog and Service Management systems.
  • Provide Parts technical related assistance to dealerships and company personnel when requested or required.
  • Equipment Warranty & Campaigns:
  • Train Dealerships on the proper Warranty process and procedures.
  • Monitors campaign completion and promote 100% closure on all safety related issues.
  • Administer goodwill policy in the best interest of the Customer, the Dealership using Company guidelines within budgetary constraints.
  
  
  
  
• General Duties:
  
  
  
  • Develop Service Marketing programs for Dealerships to increase Service and Parts profitability.
  • Assist Dealership with improving absorption rates.
  • Works with the other members of the Field Sales Area to achieve assigned objectives and meet commitments on a monthly, quarterly and annual basis.
  • Works with dealerships to maintain Customer satisfaction using all available resources to ensure brand loyalty.
  
  
  
  

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.