Intern - Year Round (Desktop Risk Mitigation)

Overview

Perform risk and vulnerability remediation & mitigation on end-user computing devices. Plan, install, and/or support ETS equipment to include (but not limited to) workstations, printers, servers, routers, switches, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform complex/unusual tasks with broad latitude and scope.

Ensuring the timely coordination of desktop hardware and software patch remediation for known and potential vulnerabilities. You will support desktop compliance and remediation activities on audit, risk, and vulnerability management within the Navy Federal Credit Union environment. You will be part of a remarkable and hard-working IT team that applies its desktop and information security expertise to research and analyze workstation compliance and vulnerability data to help remediate and bring devices back into compliance efficiently and on time.

*Please clearly indicate your degree program and expected graduation timeline on your resume. Please note that we only look at students enrolled in IT-related degree programs!

Responsibilities

* Serve as the initial contact for vulnerability related issues and answering questions regarding software/hardware vulnerabilities in the EUC environment
* Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals in benefit of vulnerability remediation
* Imaging of desktop and laptop computers - knowledge of System Center Configuration Manager (SCCM)
* Conduct remote and in-person vulnerability remediation/ troubleshooting
* Update desktop applications to meet compliance requirements and user needs
* Clearly and thoroughly document vulnerability remediation efforts within NFCU's IT Service Management tool (ServiceNow) and track any escalations
* Resolve vulnerability tickets
* Troubleshoot non-patch related vulnerabilities on workstations (persistent and non-persistent)
* Patch workstations/ Perform patch remediation (update all workstations to the current compliant patch version)
* Continually evaluate opportunities to improve efficiency and effectiveness
* Troubleshoot hardware and software on vulnerability related issues
* Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
* Analyze changes in policies, procedures and products; determine the impact on the group functions/Maintain EUC vulnerability and issue management documentation
* Interpret results of analysis; present recommendations, including alternatives and implications - Provide recommendations for procedures to prevent vulnerabilities, risks, threats, and exploitations to the EUC environment
* Generate reports using various data sources; Monitor and analyze key performance indicators, and establish processes and methodologies for proactive solutioning
* Perform root cause analysis on vulnerabilities that impact the EUC environment; Develop and perform trend analysis on vulnerabilities that impact the EUC environment
* Collaborate with other business units to analyze and improve processing procedures and resolve vulnerabilities
* Develop checklist(s) and Standard Operating Procedures (SOPs) to address vulnerability and risk management items
* Review CSOC SPOT reports and provide EUC impact analysis
* Perform Risk and Vulnerability audits on the EUC environment
* NCUA & Internal audit findings - provide analysis, gather supporting evidence, and determine compliant resolutions for audit findings
* Collaborate with Info Sec, and ETS Risk Management teams to assess and remediate risk and vulnerability findings in the EUC environment
* Provide consultation for non-VM Issue management & reporting
* Performs other related duties as assigned
* Able to complete assignments within target deadlines

Qualifications

* Must be enrolled in IT/Cyber Security related courses
* Desire to work in an IT environment, specifically in the area of Risk and Threat Mitigation
* Knowledge or use of MS Office Suite, including Word templates and Excel pivot tables
* Demonstrate problem-solving, analytical, critical-thinking and process development skills
* Must be a team player with a cooperative and energetic spirit with a willingness to learn
* Excellent customer service skills
* Ability to present findings and conclusions clearly and concisely
* Ability to exercise initiative, produce desired results and achieve objectives
* Ability to work independently and effectively in a team environment and receive guidance and direction from management and senior-level staff
* Ability to apply sound judgment in analyzing and organizing problems for technical solutions
* Ability to use resources to maintain accuracy with attention to detail and meeting deadlines
* Effective verbal, written, and interpersonal communication skills
* Effective planning, organizational, and multi-tasking skills

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