HRIS Specialist II (Hybrid)

HRIS Specialist II

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a HRIS Specialist II on our Human Resources team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a HRIS Specialist II, you will execute tasks required to maintain, troubleshoot,
and optimize HR system while ensuring smooth daily operations. Support existing processes, tools, standards
and initiatives. Coordinate and communicate with internal teams and outside
vendors/partners on new and ongoing projects to meet deadlines while achieving
the highest professional quality standards and customer service levels.

RESPONSIBILITIES:

Systems support

• Provide first-line technical support for incoming requests (system issues, user errors and data discrepancies) while ensuring users receive timely response and resolutions. Communicate status and resolution to end-users and stakeholders of open items, incidents and projects.
• Support HRIS system's infrastructure and technology workflows: identify and resolve system performance and workflow problems and monitor interface/data transfer issues across systems.
• Identify efficiencies in system-supported processes e.g., bug reporting and tracking, analysis, and reports.
• Contribute to system and platform testing, configuration, implementation, and maintenance.
• Ensure all employee data within HR systems is accurate, up-to-date and in compliance with internal policies and legal requirements. This includes overseeing routine data audits, imports and integration with other systems.
• Assist in generating HRIS reports: cyclical, ad-hoc and on-demand.

Communication and documentation

• Gather, document, map and communicate requirements (existing and new development) across HR systems and teams.
• Create and maintain system SOPs and workflow documentation, ensuring all current processes are up to date and accurate.
• Create and maintain detailed testing scenarios for current and future system modifications, upgrades and implementations.
• Develop training materials and deliver training sessions for new users (internal and external).
• Serve as the primary point of contact for HRIS-related communication. This may include coordinating system training, sending out reminders and ensuring key stakeholders are informed of system updates, downtime and features.

Project coordination/management

• Coordinate and/or manage projects as assigned through the development of detailed schedules, timelines, tasks and resource requirements, monitoring and controlling progress, executing required actions in accordance with approved plans and requirements, ensuring proper closure and follow-up.
• Ensure deliverables are on time and meet quality expectations.
• Identify, and escalate issues and risks that need to be mitigated to ensure completion of the project and take corrective action as needed.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in information technology, computer science, or equivalent strongly preferred, or comparable experience with emphasis on data management required.
2. Minimum 3+ years of experience supporting HR systems operations, tools and applications in testing and production environments, including database management, metadata, storage, cross-platform delivery, troubleshooting, and requirements gathering required.
3. Proven experience with Microsoft Office, Adobe Acrobat Professional, DocuSign and multiple web browsers required; experience in Lawson/Cornerstone a plus.
4. Experience creating user documentation. Experience with process diagrams or similar a plus.
5. Experience developing and managing multiple and diverse projects able to organize and prioritize assignments. Ability to convey complex technical details in simple, business-specific terms required. Ability to train staff in technical issues.
6. Demonstrated ability to help resolve a wide range of issues. Able to be decisive and to work independently, with a strong focus on problem solving and systemic issue identification leading to optimized process or workflow.
7. High level of concentration, analytical abilities, high quality standards, and attention to detail required.
8. Able to work in a fast-paced, deadline-driven environment.

This role is an exempt position, and the salary range for this position is $67,320 - $89,250. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION