Sr. Manager, Top Client Development

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Senior Manager, Top Client Development is responsible for strategizing, leading, and educating the customer first, always expectation in their store through direct leadership of the elevated selling function (Stylists, Shoppers and the Registry). Possessing an inherent passion for people; recruiting, onboarding and developing direct reports, the Sr. Manager, Top Client Development is part business consultant, part relationship guru, and 100% leader, the Sr. Manager, Top Client Development will contribute and collaborate to drive the business forward, dreaming big to deliver bold and innovative strategies and solidify the legacy and reliability of brand Bloomingdale's. As a key partner to the General Manager, AGM and Business Sales Managers, the Sr. Manager, Top Client Development is responsible to build together-optimizing customer experience, leading and driving selling strategy, top client development and VIC experiences through share of wallet growth with a focus on the Top clients. The Sr. Manager, Top Client Development, is responsible for understanding the service landscape within the store, identifying and making things happen by addressing friction points and opportunities to exceed our customers' expectations across all brand touchpoints. The Sr. Manager, Top Client Development will act as the leader of education and high adoption of new technologies to drive relationship selling.

Essential Functions:

• Own and drive the development of the Top Client portfolio
  
  
  
  • Partner with corporate Top Client Development team to create bespoke client maps, connecting clients exclusive products and experiences
  • Leverages Loyallist program including Unlocked and Luxe Tiers and the Bloomingdale's card to drive frequency of visits and grow Share of Wallet
  • Invests personally in relationships with top clients, seeking to build deeper connectivity with the Bloomingdale's brand
  
  
• Lead Personal Shopping and Stylist in pursuit of best in market experience
  
  
  
  • Oversee the acquisition, retention, growth and recognition of elevated sellers, establishing roles as a compelling career path for internal and external talent
  • Partner cross-functionally to support the success of elevated sellers and the needs of their clients
  
  
• Lead Luxury Selling & VIC Activations to extend the best of Bloomingdale's product and experience offering to top clients and elevated sellers
  
  
  
  • Serve as store lead, interfacing with Central CXS, Merchants and Vendors to plan and execute VIC Activations
  • Maximize opportunities to connect elevated sellers and top clients with network assortments
  
  
• Serve as store subject matter expert for creating an elevated Customer Experience and culture of Client Development

Qualifications and Competencies:

Associate's Degree and 3-5 years direct experience required

3-5 years related experience

• Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner
• Ability to effectively plan and execute strategies
• Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
• Ability to think creatively, strategically, and technically
• Ability to work a flexible schedule based on department and Company needs
• Knowledge of MS Office computer programs are required

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.