IT Support Analyst II

Rocky Brands
United States, Ohio, Nelsonville
Mar 13, 2025
Description Essential Duties and Responsibilities To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include, but are not limited to, the following; Administer end-user workstations and support end-user activities (Windows/Mac) Enter, track, resolve, triage, escalate incidents entered into company ITSM solution when reported Onboarding/off boarding Users Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network. Investigate user problems and identify source; determine possible solutions; test and implement solutions. Act as second level support for IT Support Technicians. Produce/Support Virtual Meetings Perform off-site hardware upgrades when applicable. Perform software and application installations and upgrades. Create and upkeep IT knowledge base articles Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues. On-call rotation Mobility Maintenance Equipment Tracking Skill in organizing resources and establishing priorities. Excellent verbal and written communication skills. Ability to learn and support new systems and applications. Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma or equivalent required. Associate's degree from a two-year college or technical school in a related field preferred. A minimum of two (2) years of professional experience in an Information Technology support role. Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP and VPN. Ability to communicate technical information to non-technical personnel. Must be self-driven Physical Requirements: Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach. Ability to reach with hands and arms. Occasionally lift and/or move up to 50 pounds. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)