Configuration Specialist

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Configuration Specialist to join us. We are seeking a Configuration Specialist to lead customer implementations within our Telecom Expense Management (TEM) platform. This customer-facing role is responsible for onboarding new customers, configuring platform settings based on business requirements, and providing end-user training and ongoing support. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in configuring SaaS solutions.

Duties and Responsibilities:

Lead customer implementations, configuring the TEM platform to align with customer requirements.
• Work directly with customers to understand their business needs, workflows, and system dependencies.
• Configure and customize the platform to support telecom invoice processing, cost allocation, and reporting needs.
• Provide customer training and onboarding, ensuring users can effectively utilize the platform.
• Develop implementation guides and best practices, documenting customer configurations and workflows.
• Troubleshoot and resolve customer configuration issues in collaboration with internal teams.
• Act as a subject matter expert in platform functionality, guiding customers on best use cases.
• Work cross-functionally with Product, Development, and Support teams to improve platform usability and ensure customer success.
• Monitor and optimize customer configurations for accuracy, compliance, and efficiency.
• Stay up to date on telecom expense management trends and best practices to provide informed recommendations to customers.

Education and Years of Experience:

• Bachelor's degree in Information Systems, Business, Telecommunications, or a related field (or equivalent experience).
• 3+ years of experience in SaaS platform implementation, customer success, or telecom expense management.
• Experience configuring enterprise software, financial systems, or workflow automation tools is preferred.
• Familiarity with telecom billing, cost allocation, and IT expense management is a plus.

Required and Desired Skills/Certifications:

• Excellent communication skills, with the ability to engage with customers at all levels.
• Strong analytical and troubleshooting skills, with attention to detail.
• Experience with SQL, data imports, and reporting tools is a plus.
• Ability to translate business needs into system configurations.
• Experience using ticketing and project management tools such as Jira, ServiceNow, or Monday.com.
• Ability to multi-task and manage multiple customer implementations simultaneously.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Concinnati, OH (potential for remote)

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DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.