Management Technician

Are you a highly organized and motivated professional with excellent communication skills looking for a new opportunity? The Department of General Services (DGS), Bureau of Procurement (BOP), is seeking a dependable Management Technician to serve as a Customer Service Representative. In this role, you will provide backup support to all clerical positions in the Supplier Development and Support Services Division. Bring your talents and ambition to our team, apply today!

In this vital role, the Management Technician serves as a Customer Service Representative, having person-to-person communications with employees and the public responding to customers' inquiries received through various communication vehicles. You will assist the DGS BOP personnel and suppliers with the use of computers, laptops, AV equipment for supplier registrations, online bidding and presentations. This includes identifying problems, analyzing data, determining appropriate solutions, and initiating required action. Your organizational skills will be utilized as you keep detailed records on customer interactions and transactions, recording details of inquirers, complaints and comments as well as action taken to resolve. You will have the opportunity to work together with IES and BOP staff to communicate solutions to IT related issues to our customers and communicate resolution to all end users.

Other duties to include but not limited to:

• Responsible for assisting agencies and suppliers with access and troubleshooting program issues. This task requires professional effective communication between the customer, the group Admin for the CRP program and DGS BOP
• Coordinating resolution to issues related to specific contracts or bids with Commodity Specialists
• Gathering documentation needed to respond to requests submitted under the PA Right-to-Know Law.
• Providing backup support to the clerical staff responsible for posting bid and contract documentation to the website
• Providing backup support to receptionists and all clerical positions in the Bureau when necessary

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, eligible for up to four days of telework after initial training period as decided by manager. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information; or
• Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.

Additional Requirements:

• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.