Proficiency Testing Tech Specialist

This position plays a vital role in our proficiency testing (PT) program operations and customer support arenas. This role also works cross-functionally with sales, marketing, customer service, quality and product manufacturing teams to ensure regulatory compliance and on-time delivery of PT reports.

Reviewing and managing incoming customer data relating to laboratory proficiency testing programs.
• Securing and maintaining records and files of all proficiency testing studies.
• Data entry and review.
• Responding to customer calls and inquiries related to proficiency testing data and reports.
• Managing supplemental PT studies (Quik Response) and custom reporting programs.
• Maintenance and control of customer data for closed and open studies, ensuring data integrity, impartiality and customer confidentiality.
• Generating revised and/or corrected reports.
• Support quality improvement initiatives.
• Adherence to ISO 17043 and NELAC protocols.

• Bachelors degree in scientific field preferred.
• Experience: 3+ years environmental laboratory related work experience, analytical testing, or similar experience preferred.
• Excellent organizational, interpersonal, verbal, written and presentation skills.
• Excellent customer support skills required.
• Experience with Microsoft applications (Excel, Word, etc.) required; Experience with SAP and/or MS Great Plains preferred but not required.
• Contribute towards driving continuous improvement and operational excellence.
• Ability to define problems, collect data, establish facts, and implement corrective actions.
• Familiarity with ISO 17043, TNI standards and Environmental testing methods is a plus.
• Knowledge of statistical data interpretation preferred.

The general base pay for this position ranges from $44,000/year to $58,500/year. Pay is based on several factors including market location, job-related knowledge, skills, and experience.

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.