HVAC Regional Service Manager, Central

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/15 days vacation first year + Holidays & Sick-time

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities With outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle

• Check us out! http://youtu.be/rS3_3zSHb4Q

Johnson Controls Regional HVAC Service Managers enable growth with strong operational focus and delivery execution for our customers.

What you will do

Drive significant service growth and constant improvement on pace of performance. This will be achieved through strong service leadership and specific areas of focus, below.

How you will do it

• Aggressively connect assets to accelerate digitization benefits for customers and JCI operations.
• Elevate technician engagement and service agreement retention.
• Safety: Delivers JCI Zero Harm safety culture by leading Safety KPIs within the Region to achieve TRIR/LWIR outcome improvement
• Customer Centricity: Drives a customer centric culture at all levels and places the highest priority on customer satisfaction throughout the installation process.
• Long Range Planning & Transformation Initiatives: Ensures Regional Implementation of new Install and Service functional process and initiatives launched by functional teams.
• Capability: Works with Market General Managers to ensure Install and Service Managers and sellers are upskilled using coaching as well as established learning and development programs and tools.
• Capacity: Works with local teams to hire, develop and retain a pipeline of diverse talent.
• Financials results: Delivers quarterly Regional Install and Service revenue growth, margin expansion, net billing, cash collections, trade working capital, service linkage.
• SOP and Metrics: Drives HVAC operational standards & Compliance to process.
• Leadership Standard Work: Leads Install and Service executed revenue forecasting process for the Region and follows other LSW guidelines.
• Collaborates with Region Commercial and Functional leadership to ensure cross functional collaboration and implementation of required SOPs. Key experiences and skills to bring to the role: Leader attributes:

What we look for:

• At least 5 years running a Commercial HVAC business
• Experience with contracting, understand SOP, construction legalities, procurement, functional support structures, change management
• Developing strategic growth plans at the local or multimarket level
• Deep understanding of service impacts on P&L
• Relentless customer-first mentality, Fostering and maintaining customer satisfaction
• Executing and improving established processes
• Building high performing teams, Influencing skills, Developer of skills in others
• Connects strategy to execution. Problem solves
• Communicates well with internal and external stakeholders
• Marshalls and allocates resources effectively
• Creates trust through role modeling, follow through, and small say/do gap
• Change and learning agility