Help Desk Specialist

Amyx is seeking to hire a Help Desk Specialist to support our DLA Procurement Integrated Enterprise Environment (PIEE) Tier 2 Help Desk project.

The Help Desk Specialist provides trouble shooting support to a user community employing computer systems and networks.
• Diagnoses problems and provides applicable remedies.
• May serve as a team leader in operations.
• Must have the ability to communicate accurate information

Required:

• Experienced in computer hardware and software systems.
• Minimum (2) years of experience
• Understands how programs use computer hardware.
• Shift supervisor or lead diagnostician experience
• Relevant certification from a nationally recognized technical authority.
• bachelor's degree
• Must possess IT-II Non-Critical Sensitive security clearance or Tier 3 (T3)
• Personnel shall be available to periodically support meetings at HQ DLA (Fort Belvoir, VA) or other places of performance in the Washington, DC metropolitan area.
  

Desired:

• Experience at the Defense Logistics Agency (DLA)
• Experience with the PIEE Common Operating Environments (COEs)

Benefits include:

• Medical, Dental, and Vision Plans (PPO & HSA options available)
• Flexible Spending Accounts (Health Care & Dependent Care FSA)
• Health Savings Account (HSA)
• 401(k) with matching contributions
• Roth
• Qualified Transportation Expense with matching contributions
• Short Term Disability
• Long Term Disability
• Life and Accidental Death & Dismemberment
• Basic & Voluntary Life Insurance
• Wellness Program
• PTO
• 11 Holidays
• Professional Development Reimbursement

Salary: 70-90k

Please contact talent@amyx.com with any questions!

Amyx is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. Amyx is a VEVRAA federal contractor and we request priority referral of veterans.

Physical Demands

Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.