Implementation Specialist - Energy & Sustainability

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

We seek an inquisitive, passionate, and personable individual to join our Energy & Sustainability Implementation Team as an Implementation Specialist.

The Implementation Specialist is the first point of contact with our clients after they have signed on. You are responsible for delivering on-boarding, training, and ongoing implementation support to our clients. This role requires a commitment to delivering exceptional customer service, along with comprehensive product and configuration knowledge to ensure successful implementations. Key responsibilities include data migration support and conducting virtual classroom training sessions for our clients.

The ideal candidate will have experience in client service, excellent communication and presentation skills and a strong proficiency in Excel. They should be organized, detail oriented, analytical, self-motivated, and capable of managing multiple projects simultaneously.

*Guide clients through the initial setup and configuration of their Energy product.

*Provide ongoing support and troubleshooting to address client inquiries and issues.

*Conduct virtual classroom training sessions to educate clients on platform features and best practices.

*Assist stakeholders with data migration processes, ensuring accurate and efficient transfer of data.

*Work alongside a project management team, managing multiple projects simultaneously, ensuring timely and successful client implementations.

*Document all client communication (verbal or written) accurately.

*Build strong relationships with clients by delivering exceptional customer service.

*Maintain in-depth knowledge of the platform's features and services offered.

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html.

The pay range for this position is $49,350 - $84,600 and the annual incentive target is 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

*BA/BS OR 2+ years customer service experience in lieu of degree

*Well organized, with the ability to prioritize and adapt well to shifting priorities and schedules.

*Outstanding interpersonal, communication, and presentation skills.

*Excellent client service and relationship-building skills. A general desire to ensure our client's success in leveraging our products and services.

*Experience with MS Office suite and knowledge of SaaS.

*Proven business analysis skills and problem-solving mentality.

*Working knowledge of Brightly Software Products and Services

*Background in Implementation or product training

*Experience working within the Energy industry

*Salesforce and SQL experience

We're guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That's why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool including protected veterans or individuals with disabilities. Reach out and we are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our team members are working effectively in a remote, virtual environment adding to our ability to offer more flexibility on how you handle your time.

Bring your curiosity and creativity and help us craft tomorrow!

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form . If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.