Technical Specialist I

Charter Communications
United States, Ohio, Zanesville
Mar 14, 2025
Experienced in a fast-paced call center environment? Able to troubleshoot a computer issue and then fix it? If so, you could find a home on the Local Site IT team at Spectrum. At Spectrum, we keep more than 31 million customers connected across our 41-state footprint. Our Local Site IT team helps provide a positive customer experience by supporting the technology used by our customer service representatives to help deliver the exceptional services and experiences Spectrum is known for. BE PART OF THE CONNECTION As a Technical Specialist I you'll be responsible for troubleshooting hardware and software issues, managing system upgrades, and ensuring the smooth operation of call center technology. Key responsibilities include deploying and maintaining PCs, monitors, and peripheral devices, supporting VoIP and Webex calling systems, and collaborating with cross-functional teams to improve asset management and compliance. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to delivering high-quality service to ensure our call center agents can operate effectively and efficiently. WHAT OUR TECHNICAL SPECIALISTS ENJOY MOST Setting up, updating, configuring, troubleshooting and repairing equipment in a call center environment Verifying the integrity of accessories and cleaning the equipment Installing RAM, hard drives and other PC components Keeping asset management data up to date and refreshing end-of-life PC equipment Analyzing, testing, evaluating and deploying new products and services Supporting remote/offsite access for end users In this role you'll work individually and within a team in a call center environment. You'll excel if you have good communication and customer service skills to relate with end users, team members and support workers. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Experience: Related IT Experience: 1+ Years; Customer Service Experience: 1+ Years Education: Associate Degree in Information Technology, Computer Science or related field, or equivalent work experience Abilities: Work with users locally and remotely; Ensure that all requests from user are logged and right procedures are followed; Prioritize and organize effectively; Work with little supervision; Able to lift up to 50 lbs Skills: Proficient in using Microsoft Windows and Microsoft Office products; Installing, repairing and troubleshooting Windows-based PC computer hardware and PC components; Installing software, applications, and patches SPECTRUM CONNECTS YOU TO MORE Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed Total Rewards: See all the ways we invest in you-at work and in life Apply now, connect a friend to this opportunity or sign up for job alerts! IPC145 2025-49666 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.