Win 11 Desktop Tech

TEKsystems
$23.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Mar 14, 2025
Description One of our healthcare customers is looking for desktop technicians to assist in their migration from Windows 10 to Windows 11. Candidates should be flexible to work within Manhattan and the boroughs. They should have prior experience with Windows OS imaging, preferably with Windows 11, deploying and configuring desktops, laptops and other peripheral devices, and troubleshooting of hardware, software and connectivity issues. Should be able to maintain and update inventory data. Mt. Sinai is looking for 20 desktop technicians to assist with their Windows 10 to Windows 11 migration across the entire health system. Candidates will primarily be responsible for migrating existing machines from Win 10 to Win 11 which would include making sure that user data is backed up, imaging the machine with the new Win 11 image, and then restoring the user data/applications and possibly remapping them to the correct print queues, testing for connectivity, etc. If the user's machine is also being refreshed, then they would inventory, stage and image the machine, and then deploy to the user, making sure they have access to their applications, email, etc. Since the user interface for Win 11 will look different than their current Win 10 image, they may need to assist the user when they log-in for the first time on basic navigation of the Windows screen, location of icons, etc. The technicians may also assist in other desktop related activities that could include but not be limited to installing, configuring and deploying other peripheral devices (mobile devices, monitors, scanners, printers, etc), and assisting with hardware and software troubleshooting tickets out of ServiceNow if needed. They are looking to bring on techs that could be stationed at the following sites, plus a couple of techs to help cover remote sites (ambulatory locations in and around the city/boroughs). Each site will have a handful of techs dedicated, but technicians must be open to moving to other sites as requested if they have to readjust staffing levels. About 8 techs will be needed on the Upper East Main campus/School of Medicine and the other 12 will be divided up to support the other locations. Midtown West: Mt. Sinai West - 1000 10th Ave (58th St) 10019 Upper West: Mt. Sinai Morningside - 1111 Amsterdam Ave (114th St), 10025 Upper East: Mount Sinai (Main campus/Icahn School of Medicine) - 1468 Madison Ave, 10029 Downtown: Union Square/Beth Israel (1st Ave/17th St)/New York Eye & Ear Infirmary (310 East 14th St)/Chelsea (325 W 15th St) Mt. Sinai Queens - 25-10 30th Ave, Long Island City, 11102 Mt. Sinai Brooklyn - 3201 Kings Highway, Brooklyn 11234 Hours: Candidates will primarily be working 9am-5pm, but should be flexible if their schedule may need to adjust a certain day to accommodate a deployment for a particular dept/practice. On very rare occasions would weekend hours be requested and this is usually on a voluntary basis if there is something unique to a dept for scheduling. Normally no overtime Additional Requirements: Candidates must be reliable - limited to no absences/call outs, on-time and stay for full shift Candidates must have strong customer service and communication skills - this will be a very user facing role engaging with all types of users - corporate, executives, operations, nursing, physician, academic and research, university students and faculty, etc. Candidates must show urgency, be self-starters, and quick learners, and work both independently (without a lot of hand-holding) and collaborate as part of a team Candidates should have good documentation skills - maintain thorough inventory spreadsheets, tickets, etc. Any prior healthcare experience would be greatly preferred, but not required Dress code: business casual - khaki's or dress slacks and a polo or button-up shirt/blouse Compliance: drug and employment verification. When they start, the hospital will require them to get a flu shot (for free) and/or show documentation confirming they have had the flu shot this season. Pay and Benefits The pay range for this position is $23.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Mar 27, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.