Service Desk Analyst

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Rockford
Mar 14, 2025
Description Looking for strong helpdesk technicians in the Grand Rapids, MI area!! Responsibilities: - Install, configure, and maintain computer hardware, software, and network systems - Identify and address user issues, and provide troubleshooting advice - Develop and implement user training programs to educate users on new technologies and software - Develop and maintain detailed documentation of IT systems and procedures - Act as escalation point of contact for VoIP phone system - Install, configure, and maintain computer hardware, software, and network systems - Identify and address user issues, and provide troubleshooting advice - Develop and maintain detailed documentation of IT systems and procedures - Act as escalation point of contact for VoIP phone system Skills Remote user support, desktop deployment, Mobile devices, Help desk, Troubleshooting, Active directory, Technical support, service now, Office 365, Windows, itsm, helpdesk troubleshooting Additional Skills & Qualifications Windows and Mac experience is a plus for this role. Working and supporting windows PCs, Mac PCs, Apple devices.. "we can build from there." Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Rockford,MI. Application Deadline This position is anticipated to close on Mar 27, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.