Client Experience & Regional Product Lead, Client Access , Director

Job Title: Client Experience & Regional Product Lead, Client Access

Corporate Title: Director

Location: New York, NY

Overview

As the Client Experience & Regional Product Lead, Client Access on the Corporate Cash Management (CCM) Product Management Team in New York you will lead Client Experience across CCM Americas and will cover the delivery of a client experience strategy locally in New York and in coordination with other regions' client experience leads. This role will deliver client experience to our clients across multiple channels to the highest standards in the industry. Our ambition is to ensure client experience reflects the leading-edge quality of product and service that our clients deserve. Your role will focus on the delivery against that ambition and you will closely work with our clients, product specialists, sales, implementation and technology teams. You will report into the Global Head of Client Access and will partner with the Liquidity, Payments and Client Access product teams and various stakeholders across the Bank.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You'll Do

• Derive and own the Client Experience model for the Client Access team within corporate cash management
• Act as local, senior lead for all Client Experience and Client Access risks, issues, topics and objectives for the Americas region, partnering closely with the broader regional CCM product, sales, implementations and service teams
• Work with other regions as their Client Experience functions are built out to deliver a globally consistent and harmonised client experience offering to our clients
• Deliver an enhanced client environment which reflects the users and environments in which our clients operate on a day to day basis
• Work with sales and product to ensure traction against our client experience objectives and ramp up of key KPIs which will drive forward adoption & enhancement of our client environment
• Build go-to-market strategy, collaborating with the following functions to deliver client experience into the market and client population

How You'll Lead

• Build strong relationships with senior managers and stakeholders across the Cash Product, the wider Corporate Bank and other areas of the bank to ensure understanding of and support for the client experience strategy
• Create an environment for continuous improvement between our clients and our product teams to foster ongoing enhanced outcomes and continuous innovation in our experience domain

Skills You'll Need

• Excellent Client Experience and proven User Centered Design skills
• Knowledge of Cash Products and the Transaction Banking market and platforms used by clients of the Corporate Bank
• Proven track record of delivery against challenging projects
• Ability to develop and implement success driven KPIs which ensure tangible metrics are in place to measure the success of the CX enhancements
• Understanding of Market Problems. Record, Validate & Track Market Problems, identify and document existing, changing or new market problems for a given product

Skills That Will Help You Excel

• Experience at interacting widely through a global banking organisation
• Good analytical skills combined with project management experience

Expectations

It is the Bank's expectation that employees hired into this role will work in the New York office in accordance with the Bank's hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in New York City is $158,000 to $258,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

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