Applications Engineer

METTLER TOLEDO
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Massachusetts, Billerica
900 Middlesex Turnpike (Show on map)
Mar 14, 2025
Our Opening and Your Responsibilities We are seeking a detail-oriented and customer-focused applications engineer to provide expert-level support for our Process Analytical measurement parameters. This role is critical in ensuring customer success by addressing key technical inquiries, troubleshooting issues, providing application-specific solutions, and delivering engaging trainings and product demonstrations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to effectively communicate complex concepts to diverse audiences. This position bridges the gap between customers, product management teams, and technical experts, while also playing a key role in showcasing product capabilities through hands-on demos and customer training sessions. Essential Duties and Responsibilities Developing a deep understanding of product features, functions, and applications in real-world scenarios. Acting as a trusted advisor to customers, recommending best practices and usage tips. Assisting customers with integrating our solutions into their workflows or systems. Responding promptly to customer inquiries via email, phone, and online support systems. Diagnosing and resolving application-specific technical issues related to process analytical measurements. Providing step-by-step guidance for system configuration, troubleshooting, and optimization. Designing and delivering engaging product training sessions for customers, both onsite and remotely. Conducting live demonstrations of product features and applications tailored to customer needs. Creating training materials, including videos, presentations, and user guides. Creating and updating technical support materials, including FAQs, manuals, and troubleshooting guides. Providing insights on common issues or product enhancement opportunities to improve customer satisfaction. Providing onsite support as needed for complex troubleshooting, system setup, or demonstrations. Supporting remote system installations, upgrade, and software configuration. Creating collateral such as white papers, case studies, presentations, and product brochures. Attend and act as booth lead in industry trade shows, ensuring highest ROI with lead engagement strategies and product positioning and messaging. Other duties may be assigned. What You Need to Succeed Degree in engineering, biological sciences, chemistry or related technical field is preferred. 5+ years of experience in a bioprocessing environment, technical support, application support, or related field. Experience conducting technical product trainings or demos is highly preferred. Intermediate to advanced knowledge of Microsoft Office suite, especially Excel and PowerPoint. SAP experience is preferred. Ability to travel up to 25%, including both overnight and local travel. Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, educational matching gift program, perks and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in precision instrumentation A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards across the Mettler Toledo Global recognition for the quality of our products and services About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com