Move Coordinator (Fort Wayne, IN-Hybrid)

Position Summary

The Move Coordinator is the main point of contact for all Household Good related issues for the client, transferee, agents, operations, and claim representatives. This position works directly with the client and customer to ensure they understand the moving process, answer any question as they arise, and handle any issues as needed.

*This position will be located in our Fort Wayne, IN office. After training, the role will be a hybrid schedule of in-office and virtual work.

Responsibilities

100%-Customer Service (both internal and external)

• Receive authorizations and select the most qualified agent for the move according to current company policies and procedures.
• Coordinate all third-party services.
• Record all information into SIRVA Move Management computer system.
• Manage the cost controls on the exception process.
• Perform 'Quality Service' calls at scheduled points in the move process
• Serve as the main point of contact for the client transferee, agents, operations, and claims.
• Work with other members of the team to ensure the best experience for our customers.

Qualifications

• Exceptional customer service skills
• Ability to multitask in a fast-paced environment
• Attention to detail
• Analytical and problem-solving skills
• Outstanding communication skills
• Domestic House Hold Goods background preferred
• Self-motivated
• Bachelor's degree preferred

#LI-hybrid

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.

At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.